Performance Director

The Fedcap Group•South Portland, ME

10h•$72,000

About The Position

As Performance Director, you will be a regional leader overseeing 4–5 Fedcap Families Opportunity Centers across Maine, supporting individuals receiving Temporary Assistance for Needy Families (TANF) through the ASPIRE program in partnership with the Maine Department of Health and Human Services. You will set strategy; guide multiple teams; and ensure high-quality, person-centered employment services that promote lasting economic mobility for families. You will lead and support Performance Managers and take accountability for performance metrics, service quality, and operational excellence. The ideal candidate combines strategic thinking with hands-on leadership and a deep understanding of workforce development, coaching, and the systems affecting families in poverty. A commitment to data-driven decisions, continuous improvement, and developing mission-aligned teams is essential. At Fedcap, we value leadership that is both outcome-focused and grounded in purpose. As Performance Director, you will ensure that each center not only meets program goals, but also fosters an environment where staff are supported, participants are seen, and communities are strengthened. For leaders who are motivated by impact, challenge, and building something that lasts, this role offers meaningful scope and responsibility.

Requirements

Bachelor’s degree in Social Work, Counseling, Psychology, Human Services, Public Administration, Business Administration, or a related field required OR equivalent experience.
At least 5 years’ experience in career services, case management, workforce development, or social services—preferably serving low-income, TANF, or other public-benefit populations. Related experience in education, healthcare administration, retail, hospitality, or HR is also considered.
At least 6 years’ experience supervising and leading teams to achieve performance outcomes, ideally in career services, case management, workforce development, or social services.
Strong leadership and team management skills including supervision, coaching, and conflict resolution.
Strong data analysis skills with ability to interpret site-level performance, generate actionable insights, and communicate findings to guide coaching, strategy, and improvement.
Proven customer service mindset, anticipating and responding to the needs of employers, funders, participants, and teams while building trust.
Culturally sensitive and trauma-informed, with a strong understanding of equity in workforce development and employment services.
Advanced tech proficiency, including Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint, Teams) and other systems for managing caseloads and performance.

Nice To Haves

Master’s degree preferred.

Responsibilities

Oversee four to five Opportunity Centers and their Performance Managers, providing leadership, support, and performance management to meet quality and target goals and visiting each center at least monthly to participate in staff meetings and observe operations.
Lead regular, regional staff meetings focused on training, performance improvement, and strategic alignment.
Conduct monthly regional performance reviews and prepare reports for executive leadership, implementing corrective action plans when KPIs are at risk.
Collaborate with Operations and HR teams to ensure compliance, resolve challenges, support staff development, hiring, onboarding, and retention by fostering a positive work environment.
Represent Fedcap in stakeholder meetings, community coalitions, and employer engagement events to build relationships with local businesses, leaders, and partners
Promote Opportunity Centers as local workforce development hubs, including identifying and supporting community satellite sites to expand access to job and training opportunities.