Director Global Programs North America

International SOS • Whitpain Township, PA

6d

About The Position

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
Purpose of the Job
The Director, Global Programs – North America is a strategic leader responsible for overseeing the execution and success of complex, multi-market client programs across the region. This role ensures exceptional client service delivery, drives operational excellence, and serves as a key liaison between global teams, North American stakeholders, and clients.
The Director will work in a fast-paced, matrixed environment and brings deep experience in program management, client engagement, and cross-functional collaboration.
The Director will support the National Accounts book, to identify and grow client services

Requirements

• 10+ years of experience in program management, client services, operations or consulting, preferably in a global or enterprise environment.
• Proven track record of managing complex, multi-stakeholder programs across regions.
• Exceptional communication, negotiation, and problem-solving skills.
• Bachelor's Degree required

Nice To Haves

• Client engagement experience preferred.
• Advanced degree preferred

Responsibilities

• Lead the planning, implementation, and oversight of large-scale client programs across North America.
• Ensure alignment with global strategies, timelines, and performance metrics.
• Manage program budgets, resources, and risk mitigation strategies.
• Serve as a senior point of contact for strategic clients, addressing service concerns and ensuring satisfaction.
• Work with the National Accounts team to solve complex client needs and drive growth into these mid market accounts.
• Build trusted relationships with client stakeholders, anticipating needs and delivering proactive solutions.
• Facilitate regular program reviews, reporting, and feedback loops.
• Partner with global teams, regional leads, and internal departments (e.g., operations, finance, legal) to ensure seamless program delivery.
• Champion best practices and continuous improvement across teams

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees