ATE – Director, Glass Strategy & Expansion

Crash Champions•Westmont, IL

13d•$120,000 - $145,000

About The Position

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended. ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities. JOB PURPOSE: The ATE Director of Glass Expansion is a critical leadership role responsible for overseeing the establishment and growth of Automotive Technology Experts’ (ATE) automotive glass repair and replacement division. This position will build foundational processes, teams, and infrastructure to support both retail and sublet/fleet service operations. In addition, the Director will establish strategic partnerships with collision centers to strengthen ATE’s market presence and reputation in the automotive glass industry. This role will serve as a hands-on operator, applying industry expertise and a growth-focused mindset to drive performance, quality, and customer satisfaction.

Requirements

Bachelor’s degree in business, operations, or related field preferred—or equivalent experience.
7+ years of experience in the automotive glass repair/replacement industry, with a demonstrated track record of launching or scaling a similar business.
Proficient with glass management systems, preferably Omega EDI.
Strong understanding of glass TPAs, insurance claims, and OEM requirements.
Proven ability to scale field operations, lead cross-functional teams, and manage multiple projects at varying stages of development.
Demonstrated ability to lead, mentor, and manage field or operational teams in a fast-paced, service-oriented environment.
Comfortable operating in ambiguous environments and building new processes from the ground up.
Strong technological skills, including but not limited to: Outlook, Teams, PowerPoint, Word, etc.
Excellent interpersonal, communication, and presentation skills, with the ability to influence across all levels.
Exceptional professionalism with a passion for the industry and an unwavering commitment to operational excellence.
Ability to travel 50%-75% overnight/by air.
Valid driver’s license with a safe driving record.
Ability to lift and carry up to 50 lbs. and must be able to stand for long periods of time in automotive shop environments.

Nice To Haves

Experience working within or alongside collision centers strongly preferred.

Responsibilities

Build the Business: Lead the end-to-end launch of our glass repair and replacement services, including strategic planning, vendor selection, and service delivery models.
Sales Strategy: Develop and execute effective sales strategies to drive revenue growth and expand ATE’s market share.
Hands-On Execution: Directly engage in day-to-day operations including technician support, glass management system configuration, and customer interactions, to drive progress, resolve issues, and ensure successful business launch and scaling.
Operational Leadership: Develop scalable workflows, standard operating procedures, and training programs to ensure consistent, high-quality service.
Operational Transition: Develop and implement a process to efficiently onboard new glass locations and transition operational ownership to ATE DOs once market reaches a steady state.
Partnership Management: Cultivate and manage relationships with internal and external stakeholders, including fleet partners and collision center leadership.
Perform additional duties as assigned to support ATE’s strategic growth and operational goals.