Director, Emergency Services Expansion

Beth Israel Lahey Health•Needham, MA

About The Position

The Director of Emergency Services Expansion is responsible for the end-to-end development, launch, and daily operational readiness of satellite emergency departments in the Needham service area and other locations consistent with Beth Israel Lahey Health (BILH) strategic growth. This role is highly hands-on, directly managing site selection, facility build-out, and operational set-up to ensure each site opens on time, within budget, and fully prepared to deliver high-quality patient care.

Requirements

Master’s degree in Business Administration (MBA) or related advanced business degree required.
At least 5 years of experience in ambulatory site development or healthcare facility operations, with direct involvement in emergency or urgent care preferred.
Strong operational management skills with proven ability to deliver projects on time and within budget.
Experience with regulatory compliance, staffing, and vendor/contract management.
Excellent problem-solving, communication, and leadership skills.

Responsibilities

Site Development & Implementation Drive all phases of satellite ED development from concept through opening.
Coordinate directly with BILH Real Estate and Construction Management on property acquisition, build-out, and readiness.
Work closely with the Department of Public Health (DPH) and local town/city officials to meet all regulatory and permitting requirements.
Troubleshoot and resolve barriers to keep projects on schedule.
Operational Readiness Partner with local leaders on recruitment and onboarding of all clinical and non-clinical staff.
Negotiate and manage physician staffing agreements and related service contracts.
Ensure all clinical and non-clinical equipment, furnishings, signage, and supplies are purchased, installed, and operational prior to opening.
Educate and collaborate with site physician leadership and clinicians to ensure all are appropriately in-serviced in the satellite ED delivery methods.
Launch & Ongoing Operations Lead site activation activities, including operational walk-throughs, readiness testing, and community launch events.
Partner with Marketing to promote new sites and ensure strong community awareness.
Establish workflows and procedures to support smooth day-to-day site operations post-launch.
Act as the key liaison to system colleagues and act as subject matter expert in the development and operational planning of future satellite EDs.
Financial & Administrative Oversight Work directly with Finance to develop site capital and operating budgets, and implement revenue cycle processes.
Monitor performance metrics, staffing costs, and patient volumes to ensure operational efficiency and sustainability.
Collaboration & Leadership Serve as the point person for coordinating across BILH departments, physician groups, and external partners.
Provide clear, consistent communication to senior leadership on progress, risks, and outcomes.
Lead by example to foster a culture of accountability, teamwork, and operational excellence.
Demonstrates a commitment to community and fosters an environment where employees and patients feel seen and heard.
Demonstrates commitment to advancing BILH’s purpose and values to create healthier communities and a work environment in which all employees are respected and valued.
Supports BILH’s Mission and Vision by exemplifying its core values: Wellbeing, Empathy, Collaboration, Accountability, Respect and Equity (WE CARE).