Director – GBS Business Relationship Management for Industrial / Process Automation

Honeywell • Charlotte, NC

2d • Hybrid

About The Position

New Honeywell is embarking on a significant organizational transformation. As a
part of this transformation, Honeywell Finance is standing up a Global Business
Service (GBS) organization that will span multiple geographies and eventually be
responsible for end-to-end finance delivery activities (R2R, P2P, and business
finance including commercial, ISC, BAP, etc.). The Director of GBS Business
Relationship Management - Industrial Automation and Process Automation is a
critical leadership role that will support the stand-up and effective
functioning of the organization and will report to Michael Herberich, Sr.
Director of GBS Finance – Business Relationship Management.

The Business Relationship Management role connects Global Business Services
(GBS) with business clients, stakeholders, and functional partners, building
deep, trust-based partnerships that deliver measurable value beyond
transactional support. Acting as a key contact for L2/3 leadership escalations,
ensuring proactive and transparent communications. You monitor, route, and track
customer requests, follow up to closure, and provide regular status reporting
that highlights issues, trends, and risks. You align and manage SLA/KPI
frameworks and ownership across SBG and GBS, track performance, and coordinate
gap-closure actions with the relevant functions. You own customer feedback
management and translate insights into tangible improvements in efficiency and
service quality. You drive change management and communication strategies,
maintain key customer-facing content, and ensure robust document control for
customer-related materials and framework documentation. You facilitate joint
SBG–GBS annual planning and forecasting cycles, contribute to strategic
planning, establish roadmaps, and lead prioritization of new projects,
enhancements, and issue resolutions. Through helpdesk analytics you identify and
drive continuous process improvement. You engage with upstream functions (e.g.,
HR services, payroll, indirect sourcing/procurement, fleet) to resolve
day-to-day issues, prevent recurrence, and strengthen overall business vitality
and performance.

You will be expected to work from the office on a hybrid work schedule with
travel to global hubs as required. This opportunity will work out of our
Honeywell Office in Charlotte or Houston, United States.

Honeywell helps organizations solve the world's most complex challenges in
automation, the future of aviation and energy transition. As a trusted partner,
we provide actionable solutions and innovation through our Aerospace
Technologies, Building Automation, Energy and Sustainability Solutions, and
Industrial Automation business segments – powered by our Honeywell Forge
software – that help make the world smarter, safer and more sustainable.

Responsibilities

• Acting as a key contact for L2/3 leadership escalations, ensuring proactive and transparent communications.
• Monitor, route, and track customer requests, follow up to closure, and provide regular status reporting that highlights issues, trends, and risks.
• Align and manage SLA/KPI frameworks and ownership across SBG and GBS, track performance, and coordinate gap-closure actions with the relevant functions.
• Own customer feedback management and translate insights into tangible improvements in efficiency and service quality.
• Drive change management and communication strategies, maintain key customer-facing content, and ensure robust document control for customer-related materials and framework documentation.
• Facilitate joint SBG–GBS annual planning and forecasting cycles, contribute to strategic planning, establish roadmaps, and lead prioritization of new projects, enhancements, and issue resolutions.
• Through helpdesk analytics you identify and drive continuous process improvement.
• Engage with upstream functions (e.g., HR services, payroll, indirect sourcing/procurement, fleet) to resolve day-to-day issues, prevent recurrence, and strengthen overall business vitality and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed