Business Process Automation, Associate Director

Fitch Group • New York, NY

2d • $140,000 - $160,000 • Hybrid

About The Position

The Business Process Automation (BPA) Team is responsible for automating projects using a combination of RPA and Agentic AI.  The team works with members of the Business to identify Use Cases that could be automated, and then Designs, Develops, Tests & Deploys Bots or Agents to provide an automated solution.  The BPA Team primarily uses ‘UiPath’ to build our automated solutions, but also leverages Microsoft ‘Co-Pilot Studio’ as well as other automation toolkits that are available at Fitch.

How You’ll Make an Impact: 

Solution design and delivery:

Architect, develop, and maintain enterprise-grade automations using UiPath (Studio, Orchestrator, Test Manager) and complementary tools (e.g., Microsoft Copilot Studio, Claude Code).
Build Agentic automation solutions and reusable components that combine LLMs, APIs, and RPA for end-to-end process orchestration.
Ensure solutions are secure, reliable, observable, and scalable, following best practices for design patterns, error handling, logging, testing, and documentation.
Lead discovery and process assessment sessions to identify automation opportunities, define solution approach, and estimate benefits.

Governance and CoE leadership:

Help define and operationalize the Agentic CoE, including standards, guardrails, documentation, training materials, and performance metrics.
Establish and enforce development lifecycle governance across intake, prioritization, design reviews, testing, deployment, and change management.
Understand how new AI technologies (i.e. Claude Code) could disrupt workflows.  Continually explore these new tool sets, see how they can be implemented, and what governance / guardrails need to be established for them.
Contribute to platform roadmaps, reference architectures, reusable libraries, and best practices for RPA and Agentic solutions.
Partner with InfoSec, Risk, and IT to align automations with security, compliance, privacy, model risk management, and data governance requirements.

People Management & Enablement:

Guide and mentor Citizen Developers, including office hours, code reviews, training, and troubleshooting assistance; uplift community capabilities while maintaining quality and compliance.
Improve the current Citizen Developer training program to make it scalable; help define and grow a ‘light’ alternative of the Citizen Developer program which would have a larger scale.
Opportunity to build and lead a group of automation developers including coaching, performance management, and career development.
In addition, coordinate cross-functional delivery with business stakeholders, product owners, analysts, and operations teams; communicate progress, risks, and outcomes to senior leadership. 

Operations and continuous improvement:

Own operational excellence for automations: monitoring, incident response, SLA management, versioning, and ongoing optimization.
Implement automated testing, CI/CD, and infrastructure-as-code (where applicable) for automation pipelines.
Track KPIs such as adoption, ROI, cycle time, reliability, and user satisfaction; drive continuous improvement based on insights.

Requirements

• 3 – 5 years experience in business analysis / process improvement
• 5+ years expertise in automation development with UiPath or similar
• Proven delivery of designing, developing & deploying UiPath solutions using the REFramework, with proper exception handling built into code
• Practical experience with designing & building AI enabled automations.  Experience with writing & refining prompts, and including proper context to achieve best output
• Proficiency in process mapping, requirements gathering, and writing user stories for both deterministic and AI-driven workflows
• Strong communication and stakeholder management skills; ability to translate business needs into secure, scalable solutions.
• Experience in leading trainings to upskill a team on a skill set or feature

Nice To Haves

• Expertise in automation development in UiPath for both Bots & Agents
• Analytical thinking and structured problem solving across structured and unstructured processes.
• Ownership mindset; ability to balance speed with governance.
• Strong documentation and communication across business and technical audiences.
• Pragmatic approach to AI safety, reliability, and measurable outcomes.

Responsibilities

• Architect, develop, and maintain enterprise-grade automations using UiPath (Studio, Orchestrator, Test Manager) and complementary tools (e.g., Microsoft Copilot Studio, Claude Code).
• Build Agentic automation solutions and reusable components that combine LLMs, APIs, and RPA for end-to-end process orchestration.
• Ensure solutions are secure, reliable, observable, and scalable, following best practices for design patterns, error handling, logging, testing, and documentation.
• Lead discovery and process assessment sessions to identify automation opportunities, define solution approach, and estimate benefits.
• Help define and operationalize the Agentic CoE, including standards, guardrails, documentation, training materials, and performance metrics.
• Establish and enforce development lifecycle governance across intake, prioritization, design reviews, testing, deployment, and change management.
• Understand how new AI technologies (i.e. Claude Code) could disrupt workflows.  Continually explore these new tool sets, see how they can be implemented, and what governance / guardrails need to be established for them.
• Contribute to platform roadmaps, reference architectures, reusable libraries, and best practices for RPA and Agentic solutions.
• Partner with InfoSec, Risk, and IT to align automations with security, compliance, privacy, model risk management, and data governance requirements.
• Guide and mentor Citizen Developers, including office hours, code reviews, training, and troubleshooting assistance; uplift community capabilities while maintaining quality and compliance.
• Improve the current Citizen Developer training program to make it scalable; help define and grow a ‘light’ alternative of the Citizen Developer program which would have a larger scale.
• Opportunity to build and lead a group of automation developers including coaching, performance management, and career development.
• coordinate cross-functional delivery with business stakeholders, product owners, analysts, and operations teams; communicate progress, risks, and outcomes to senior leadership.
• Own operational excellence for automations: monitoring, incident response, SLA management, versioning, and ongoing optimization.
• Implement automated testing, CI/CD, and infrastructure-as-code (where applicable) for automation pipelines.
• Track KPIs such as adoption, ROI, cycle time, reliability, and user satisfaction; drive continuous improvement based on insights.

Benefits

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees