Director Field Services

Rutters Dairy • York, PA

26d

About The Position

Position Summary:
The Director of Field Services is responsible for leading, managing, and optimizing all field operations to ensure high-quality service delivery, operational efficiency, and alignment with organizational goals. This role provides strategic direction and hands-on leadership to field teams while partnering with executive leadership, operations, HR, and finance to drive performance, compliance, and growth.

Requirements

• Bachelor's degree in Business, Operations Management, Engineering, or a related field (preferred).
• 8-12+ years of progressive leadership experience in field operations, service management, or a related environment.
• Proven experience leading multi-site or geographically dispersed teams.
• Strong financial acumen with experience managing budgets and operational metrics.
• Demonstrated ability to drive operational excellence and continuous improvement.
• Strong leadership, coaching, and people management skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to analyze data and translate insights into action.
• High level of professionalism, integrity, and accountability.
• Proficiency with operational systems, reporting tools, and Microsoft Office.

Responsibilities

• Provide strategic leadership for all field service operations across the organization including facilities, fuel systems, and IT field systems.
• Develop and implement operational goals, performance metrics, and continuous improvement initiatives.
• Lead, mentor, and develop field managers and supervisors to build a high-performing, accountable team. This includes Facilities Manager, Fuel Systems Manager and IT Field Systems Manager.
• Foster a culture of safety, professionalism, customer focus, and compliance.
• Oversee daily field operations to ensure timely, efficient, and high-quality service delivery.
• Establish and maintain standardized processes, procedures, and best practices.
• Monitor productivity, quality, customer satisfaction, and service levels; implement corrective actions as needed.
• Ensure adequate staffing levels, scheduling, and resource allocation including outside vendor management.
• Develops and maintains a preventive maintenance schedule for all equipment
• Researches, negotiates with, and hires external maintenance contractors when necessary.
• Develop and manage field services budgets, including labor, equipment, and operating expenses.
• Analyze operational and financial data to identify trends, risks, and opportunities.
• Drive cost control initiatives while maintaining service quality.
• Partner with finance on forecasting, reporting, and variance analysis.
• Prepare capital request for equipment replacements and large repairs.
• Develops and prepares monthly maintenance reports for Sr. Director of Facilities & Development.
• Ensure compliance with company policies, regulatory requirements, and safety standards.
• Lead safety initiatives, training, and incident investigations.
• Partner with HR on employee relations, performance management, corrective action, and compliance matters.
• Ensure compliance with federal, state, and local regulations. i.e. well water, wastewater, stormwater
• Serve as an escalation point for significant customer or operational issues.
• Build strong relationships with internal stakeholders and external partners.
• Support business development efforts by providing operational insight and field expertise.
• Identify and implement process improvements to enhance efficiency, quality, and scalability.
• Leverage technology, data, and reporting tools to improve field operations and decision-making.
• Support change management initiatives and adoption of new systems or processes.

Benefits

• Build and Lead High-Performing Teams: You'll have the opportunity to mentor and develop experienced field leaders while fostering a culture of accountability, safety, and continuous improvement.
• Balance Strategy with Hands-On Leadership: Stay connected to the field while setting direction at a high level—this role offers meaningful influence without losing sight of day-to-day realities.
• Stability with Growth Opportunity: Join a well-established organization committed to investing in infrastructure, people, and systems to support continued growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager