Director, Field Operations - National Resorts

Marshall Retail Group•Las Vegas, NV

49d•$120,000 - $165,000•Onsite

About The Position

The Director, Field Operations leads the success of WHSmith North America's retail stores across assigned geographies and formats, driving sales growth, operational excellence, and customer satisfaction. This leader sets the standard for performance, culture, and execution while empowering field teams to deliver consistent results. Acting as a strategic connector across Operations, Commercial, and Support functions, the Director ensures business priorities are achieved through strong leadership, alignment, and accountability.

Requirements

Bachelor's degree in Business, Management, or related field required; MBA preferred.
10+ years of progressive retail operations leadership experience with multi-unit oversight.
Demonstrated success in driving sales growth, profitability, and operational excellence.
Proven ability to manage budgets, financials, and performance across large, complex geographies.
Strong analytical, communication, and influencing skills.
Ability to travel frequently across assigned markets
Multi-unit field operations and P&L management.
Strategic and analytical decision-making.
Cross-functional leadership and business alignment.
Financial discipline and operational execution.

Responsibilities

Lead, coach, and develop Regional Managers and Multi-Site Managers to deliver exceptional execution, high engagement, and strong financial results.
Shape and embed a culture of inclusion, accountability, and high performance.
Partner with the People Team to drive talent development, succession planning, and performance management.
Model WHSmith's leadership values and promote an environment of teamwork and continuous improvement.
Deliver sales, profit, and operational KPIs through disciplined execution and performance management.
Ensure consistent execution of brand, operational, and visual standards across all stores.
Analyze financial results, labor efficiency, and expense management to achieve divisional goals.
Lead business planning and forecasting for assigned markets and manage full P&L accountability.
Ensure compliance with health, safety, and operational standards across all stores.
Champion WHSmith's customer-first culture to ensure best-in-class experiences.
Collaborate with Commercial, Marketing, and Field teams to execute product launches, promotions, and brand campaigns.
Build trusted relationships with landlords, airport authorities, and key partners to support operational efficiency and brand reputation.
Partner with Facilities, Construction, and IT to ensure stores are operationally ready and maintained.
Collaborate with Finance, HR, and Legal to ensure alignment on budgets, compliance, and workforce planning.
Serve as a key member of the Field Leadership Team, ensuring strategy and execution are aligned with enterprise goals.