Director, Enrollment

Adtalem Global Education•Lisle, IL

23h•$105,000 - $125,000•Hybrid

About The Position

The Director, Enrollment is responsible for managing, coaching, and development a team of Enrollment Managers and may oversee a team of Enrollment Advisors. This role is responsible for collaborating with managers and leadership to develop strategies for enrollment success where the emphasis is very much on quality and gaining results using a consultative approach with customers. They will work to ensure that there is clear communication amongst all teams within the department. The Director will inspire respect and confidence from every level of the organization through clear communication, vision, and direction.

Requirements

Bachelor's Degree.
7+ years experience in Enrollment Management, Sales Strategy, or Customer Service Management.
10+ years experience in customer-oriented work, including consultative customer service and relationship building.
Proven successful experience leading and developing consultative customer service teams/talent.
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals a must.
Strong leadership, organizational ability and communication skills required.
Excellent project management skills.
Ability to work in a fast paced environment.
Personal computer skills; working knowledge of Microsoft Office (Word, Excel, Power Point) and some Internet applications.

Responsibilities

Manage daily functions of a team consisting of 60-70 enrollment advising professionals in addition to a team of Customer Service Representatives.
Responsible assisting in the development plans to meet and exceed departmental budgets; assist in accurately forecasting team goals and targets as well as managing the team to forecasted results.
Provide strategic thinking to the Director and upper management on new initiatives as well as improvements on current processes and policies.
Assist in coaching, mentoring and development of Managers and representatives.
Initiate disciplinary action for non-performers as well as rewarding those that perform by executing performance reviews for each manager and approving reviews for enrollment advisors.
Work with other Directors to develop best practices for enrollment strategies and implementation. Assist with interviewing and selection of new enrollment staff.
Communicate with the Enrollment Teams on behalf of leadership.
Represent the team at various enrollment related meetings. Work on assigned committees and teams within the organization.
Assist in assigned business reviews and provide information for budgeting process.
Calculate and analyze business operations including the management of the enrollment pipeline in order to accurately predict future enrollments of qualified students.
Develop a culture of team and individual accountability to ensure high quality consultative relationship building with potential students and financial performance.
Contribute to performance reviews for each manager and approve reviews for enrollment representatives as well as assisting with hiring, coaching, and training and counsel team members.
Performs other duties as assigned.
Complies with all policies and standards.