Director, Employee Experience - IT

NVIDIA•Us, CA

12d

About The Position

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. We are seeking a strategic, innovative, and data-driven leader to define and lead our Employee Experience (EX), with a special focus on Digital Employee Experience (DEX), ensuring every employee IT interaction—from onboarding to daily productivity—is frictionless, intuitive, and empowering. This role will span the full employee journey — from onboarding to offboarding — and partner closely with IT and business partners to shape the experience for employees. In our End-User IT Support organization, this leader will also ensure that technology — tools, support, devices — is a core enabler of that experience.

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
15+ overall years of experience in roles related to Employee Experience, Digital Workplace, UX, or equivalent areas.
5+ years of proven leadership experience, managing multi-functional teams and driving critical initiatives.
Demonstrated success in defining and executing large-scale, multi-functional experience programs (EX, DEX, internal platforms).
Solid understanding of Employee Workflows, Experience Analytics
Excellent executive communication and influencing skills.
Ability to balance strategic vision and operational excellence in fast-paced, high-growth environments.
Experience in IT or digital environments, especially working with end-user support, tools, client devices, or technology infrastructure.
Ability to influence and lead cross-functional teams without direct authority.

Nice To Haves

Experience in large-scale, fast-growth or high-tech organizations
Prior exposure to or understanding of digital experience monitoring tools (e.g. DEX platforms, endpoint analytics, telemetry).
Proficiency in human-centered design, journey mapping, persona development, and development thinking approaches to enable the best employee experience.
Prior product leadership experience.

Responsibilities

Define and implement the enterprise-wide DEX (Digital Employee Experience) strategy: how devices, networks, applications, self-service tools, support workflows, monitoring, and sentiment analysis combine into a frictionless digital workplace.
Define and operationalize Digital Employee Experience (DEX) metrics and dashboards—measuring satisfaction, sentiment, and “time-to-productivity” across IT services.
Define key EX and DEX performance indicators (e.g. employee satisfaction, Net Promoter Score, IT tool satisfaction, onboarding experience, time-to-productivity, digital friction scores, support-tickets, etc.).
Champion and guide adoption of DEX measurement tools (e.g. digital experience monitoring, telemetry, endpoint analytics) and synthesis with EX feedback.
Lead initiatives to reduce digital friction, improve tool usability, and improve the employee experience across IT tools and services.
Partner with different Product Owners, Workplace Services, and Engineering to unify digital touch-points (portals, virtual agents, devices, collaboration tools) into one seamless experience.
Define and implement data-driven improvements using AI, automation, and self-healing technologies to improve the end-user journey.
Lead and develop outstanding experiences through telemetry, endpoint analytics and sentiment insights.