Director of Employee Experience

Ozone House • Ypsilanti, MI

5d

About The Position

The Director of Employee Experience is a senior leader responsible for strengthening and sustaining a healthy, values-aligned workplace culture while ensuring strong, compliant, and responsive human resources operations. This role exists at a critical moment of organizational growth and change and is central to improving employee trust, morale, engagement, and retention across the agency. Reporting to the Executive Director and serving as a member of the Executive Leadership Team, this position leads agency-wide efforts related to employee experience, labor and employee relations, talent strategy, and HR operations. The Director balances hands-on HR leadership with strategic culture change, supporting staff and leaders through a period of transition that includes a union election and, if applicable, collective bargaining. This role serves as a trusted advisor to the Executive Director, Board, leadership, and staff, and works to ensure that people systems, policies, and practices reflect Ozone House’s values of empathy, equity, integrity, collaboration, resilience, and safety.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field required; advanced degree preferred
• Minimum of 6-8 years of progressive HR leadership experience
• Supervisory and leadership experience required

Nice To Haves

• SHRM-CP or SHRM-SCP certification preferred or willingness to obtain
• Experience in nonprofit, human services, or similarly complex environments preferred
• Demonstrated experience in employee relations, labor relations, unionized environments, or collective bargaining strongly preferred
• Proven success leading culture change, building trust, and improving engagement in organizations experiencing transition

Responsibilities

• Lead and implement a comprehensive employee experience strategy focused on building trust, improving morale, and strengthening organizational culture
• Design and oversee employee engagement efforts, including surveys, listening sessions, stay interviews, and feedback mechanisms; translate findings into actionable improvement plans
• Partner with leadership to identify and address systemic contributors to burnout, turnover, and disengagement
• Develop and strengthen recognition, communication, and feedback systems that promote transparency, connection, and belonging
• Serve as a visible, approachable, and credible resource for staff across roles and programs
• Track, analyze, and report workforce health metrics (engagement, retention, turnover, equity indicators) to leadership and the Board
• Serve as agency lead for employee relations and labor relations, including union communications, collective bargaining preparation and participation, and contract administration, as applicable
• Partner with the Executive Director and legal counsel to prepare for and support collective bargaining processes
• Support leaders and supervisors in understanding and applying labor agreements, management rights, and employee relations best practices
• Maintain constructive, respectful relationships with employee representatives while upholding organizational sustainability and mission
• Lead or support grievance processes, investigations, and conflict resolution efforts with consistency, fairness, and dignity
• Lead and/or directly perform day-to-day HR operations, ensuring accuracy, compliance, and a positive employee experience
• Oversee recruitment, hiring, onboarding, and orientation processes in partnership with leadership
• Administer compensation, benefits, wage and salary programs, and HRIS systems; analyze data and recommend improvements
• Ensure compliance with federal, state, and local employment laws, nonprofit regulations, licensing requirements, and funding standards
• Develop, revise, and implement personnel policies and procedures aligned with best practices and organizational values
• Oversee employee records, certifications, licensure, and compliance documentation
• Manage workers’ compensation, unemployment claims, risk management programs, and employee safety reporting
• Serve as a member of the Executive Leadership Team and contribute to agency-wide strategic planning
• Partner with leadership to develop succession planning, workforce planning, and long-term talent strategies
• Support leaders through change management, conflict, performance management, and difficult conversations
• Lead or support training initiatives related to leadership development, supervision, compliance, equity, and organizational culture
• Represent Ozone House to regulatory bodies, funders, and community partners as needed

Benefits

• BCBS health and vision options and dental insurance 90% employer paid for single employee coverage, 80% for family coverage
• retirement savings plan
• basic life insurance, short and long-term disability coverage 100% employer paid
• Health Savings Account
• Dependent Care, Medical and Limited Purpose Flexible Spending Accounts and a generous paid time off plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director