Director, Email Marketing

Total Wine & More

14d

About The Position

Total Wine & More is seeking a Director, Email Marketing to join our Marketing team in our Bethesda, MD office. You will lead the strategy, execution, and optimization of the company's email and push marketing programs, ensuring they are high-performing, data-driven channels that drive customer engagement, retention, and revenue growth. This role will oversee all aspects of email and push marketing, including campaign planning, segmentation, personalization, automation, testing, and analytics, while also ensuring compliance with best practices and regulatory requirements. You will lead a team responsible for the execution of promotional, transactional, and lifecycle email and push campaigns, continuously evolving the strategy and capabilities to enhance customer experience and maximize business impact. To excel in this role, you must be highly adaptable—able to pivot quickly, reset priorities, and confidently manage a fast paced, high volume email program. You will report to the VP, Performance Marketing. You will Develop and execute a comprehensive email marketing strategy, optimizing content, cadence, segmentation, and personalization to drive incremental revenue and customer engagement. Own the roadmap for email marketing automation and CRM technology, working with IT, Data Science, and external partners to enhance segmentation, personalization, and predictive modeling capabilities. Oversee the full lifecycle of email campaigns, including promotional, transactional, triggered, and automated customer journeys, ensuring consistency in messaging and brand tone. Leverage customer data, AI tools, and predictive analytics to create targeted, dynamic, and personalized email experiences that improve customer loyalty and lifetime value. Lead testing strategies (A/B, multivariate, send-time optimization) to continuously improve key performance indicators such as open rates, click-through rates, and conversion rates. Collaborate with cross-functional partners (Merchandising, Loyalty, Digital, and Brand teams) to align email campaigns with broader marketing initiatives and business priorities. Manage, mentor, and develop a team of email marketing professionals, fostering a culture of innovation, data-driven decision-making, and high performance. Ensure compliance with email marketing regulations (CAN-SPAM, GDPR, and other applicable laws) while maintaining high deliverability and sender reputation scores. You will come with Bachelor's Degree Marketing, Business, Communications, or a related field preferred or equivalent years of experience Master's Degree Marketing, Business, Communications, or a related field preferred or equivalent years of experience 10+ years experience in email marketing, CRM, or lifecycle marketing, preferably within a retail, e-commerce, or CPG environment preferred 10+ years experience managing large-scale email marketing programs, with expertise in automation, personalization, and data-driven marketing and 5+ years of experience leading teams preferred Expertise in developing, launching, and optimizing large-scale email campaigns, balancing promotional and lifecycle marketing efforts. Marketing Automation & Personalization: Strong experience with email marketing platforms (Salesforce Marketing Cloud or similar), CRM systems, and customer segmentation strategies. Proficiency in email performance analytics, A/B testing, and attribution modeling, with the ability to translate data into actionable insights. Deep understanding of email deliverability, sender reputation management, and regulatory compliance to maintain best-in-class inbox placement rates. Ability to partner with Merchandising, Loyalty, Creative, and IT teams to ensure email marketing supports broader business objectives. Passion for exploring new trends, AI-driven personalization, and emerging technologies to advance the effectiveness and efficiency of email marketing efforts. Strong cross-functional collaboration and communication skills, with the ability to present insights to both technical and non-technical audiences. We offer Paid Time Off (PTO) Generous store discounts Health care plans (medical, prescription, dental, vision) 401(k), HSA, FSA, Pre-tax commuter benefits Disability & life insurance coverage Paid parental leave Pet insurance Critical illness and accident insurance Discounted home and auto insurance College tuition assistance Career development & product training Consumer classes & More! Grow with us Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at https://careers.totalwine.com/! Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. Pay Range: $143,100-$235,200 Annually Worker Type: Regular Pay Range: $143,100.00 - $235,200.00 Connecting people through joyful experiences! As America’s largest independent retailer of wine, spirits, beer & more, we’re looking for go-getters who want to spark joy with our customers and communities. We are excited you’re here and are ready to pop a bottle with your name on it! As we continue to expand our business and increase the number of Stores and Store Support Centers across the country, we are looking for motivated and talented people to join our team to provide best-in-class service. If you have an entrepreneurial spirit and are looking for a unique opportunity to develop your career, this may be the place for you!

Requirements

Bachelor's Degree Marketing, Business, Communications, or a related field preferred or equivalent years of experience
10+ years experience in email marketing, CRM, or lifecycle marketing, preferably within a retail, e-commerce, or CPG environment preferred
10+ years experience managing large-scale email marketing programs, with expertise in automation, personalization, and data-driven marketing and 5+ years of experience leading teams preferred
Expertise in developing, launching, and optimizing large-scale email campaigns, balancing promotional and lifecycle marketing efforts.
Marketing Automation & Personalization: Strong experience with email marketing platforms (Salesforce Marketing Cloud or similar), CRM systems, and customer segmentation strategies.
Proficiency in email performance analytics, A/B testing, and attribution modeling, with the ability to translate data into actionable insights.
Deep understanding of email deliverability, sender reputation management, and regulatory compliance to maintain best-in-class inbox placement rates.
Ability to partner with Merchandising, Loyalty, Creative, and IT teams to ensure email marketing supports broader business objectives.
Strong cross-functional collaboration and communication skills, with the ability to present insights to both technical and non-technical audiences.

Nice To Haves

Master's Degree Marketing, Business, Communications, or a related field preferred or equivalent years of experience
Passion for exploring new trends, AI-driven personalization, and emerging technologies to advance the effectiveness and efficiency of email marketing efforts.

Responsibilities

Develop and execute a comprehensive email marketing strategy, optimizing content, cadence, segmentation, and personalization to drive incremental revenue and customer engagement.
Own the roadmap for email marketing automation and CRM technology, working with IT, Data Science, and external partners to enhance segmentation, personalization, and predictive modeling capabilities.
Oversee the full lifecycle of email campaigns, including promotional, transactional, triggered, and automated customer journeys, ensuring consistency in messaging and brand tone.
Leverage customer data, AI tools, and predictive analytics to create targeted, dynamic, and personalized email experiences that improve customer loyalty and lifetime value.
Lead testing strategies (A/B, multivariate, send-time optimization) to continuously improve key performance indicators such as open rates, click-through rates, and conversion rates.
Collaborate with cross-functional partners (Merchandising, Loyalty, Digital, and Brand teams) to align email campaigns with broader marketing initiatives and business priorities.
Manage, mentor, and develop a team of email marketing professionals, fostering a culture of innovation, data-driven decision-making, and high performance.
Ensure compliance with email marketing regulations (CAN-SPAM, GDPR, and other applicable laws) while maintaining high deliverability and sender reputation scores.