Director, Education and Training

Workato•Palo Alto, CA

10h•$217,536 - $250,000

About The Position

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com . Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Workato Inc., Inc. seeks Director, Education and Training in Palo Alto, CA Job Duties: Develop and execute a comprehensive education and training strategy to enable our customers and partners to maximize the value of our platform. Oversee the creation of high-quality educational materials, including tutorials, documentation, videos, and webinars, to support learning and adoption. Design and implement training programs tailored to the needs of different user segments, including end-users, administrators, developers, and partners. Lead and manage a team of Partner Solution Consultants and Architects, Instructional Designers, Program Managers and Trainers. Establish certification programs to validate the expertise of users and partners, driving proficiency and credibility within the Workato community. Collaborate with the partner team to enable our partner ecosystem, providing them with the resources, tools, and support needed to effectively sell, implement, and support Workato solutions. Define and track KPIs to measure the effectiveness and impact of education, training, and partner enablement initiatives. Be a Workato evangelist demonstrating how Workato can effectively help companies with their business automation needs across a broad set of industries. Manage, recruit, coach, mentor and enable the team. Work with local leaders from across the Partner Sales & Customer Success organizations to develop a strategy and plan to deliver growth and ongoing partner success with our partner ecosystem. Lead the team in setting and achieving quarterly objectives to improve internal processes, develop subject matter expertise and promote knowledge sharing and reusable asset contribution in the team. Educate concerning business, technical, and architectural concepts to a variety of audiences, including partner executives, developers, architects, IT operations professionals, and senior IT management. Work closely with Product and Engineering to review customer requirements and feedback, identify opportunities for Workato platform enhancements and accelerate development for roadmap features to address specific customer requirements. Define and drive operational efficiencies through overall processes, metrics and dashboards while working with the partner ecosystem to ensure timely delivery and growth. May travel to various, unanticipated locations throughout the U.S.

Requirements

Bachelor’s degree, or foreign equivalent, in Business Administration, Business, Education, Finance, or a related quantitative discipline field
Two (2) years of experience in the job offered or in any occupation in related field.
(1) communicating with Technical, Business and C Level stakeholders
(2) working in iPaaS/SaaS organization (two years)
(3) documenting business processes and applying technology to optimize and automate these processes
(4) building, coaching and mentoring teams
(5) operating models, SDLC, security and governance in large enterprises (two years)
(6) key applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases (two years)
Any suitable combination of education, training and/or experience is acceptable.
May travel to various, unanticipated locations throughout the U.S.

Responsibilities

Develop and execute a comprehensive education and training strategy to enable our customers and partners to maximize the value of our platform.
Oversee the creation of high-quality educational materials, including tutorials, documentation, videos, and webinars, to support learning and adoption.
Design and implement training programs tailored to the needs of different user segments, including end-users, administrators, developers, and partners.
Lead and manage a team of Partner Solution Consultants and Architects, Instructional Designers, Program Managers and Trainers.
Establish certification programs to validate the expertise of users and partners, driving proficiency and credibility within the Workato community.
Collaborate with the partner team to enable our partner ecosystem, providing them with the resources, tools, and support needed to effectively sell, implement, and support Workato solutions.
Define and track KPIs to measure the effectiveness and impact of education, training, and partner enablement initiatives.
Be a Workato evangelist demonstrating how Workato can effectively help companies with their business automation needs across a broad set of industries.
Manage, recruit, coach, mentor and enable the team.
Work with local leaders from across the Partner Sales & Customer Success organizations to develop a strategy and plan to deliver growth and ongoing partner success with our partner ecosystem.
Lead the team in setting and achieving quarterly objectives to improve internal processes, develop subject matter expertise and promote knowledge sharing and reusable asset contribution in the team.
Educate concerning business, technical, and architectural concepts to a variety of audiences, including partner executives, developers, architects, IT operations professionals, and senior IT management.
Work closely with Product and Engineering to review customer requirements and feedback, identify opportunities for Workato platform enhancements and accelerate development for roadmap features to address specific customer requirements.
Define and drive operational efficiencies through overall processes, metrics and dashboards while working with the partner ecosystem to ensure timely delivery and growth.