Director, eCommerce Store Management

Universal Music Group•Santa Monica, CA

21d

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Famehouse, a division of UMG, is the preeminent leader in merchandise & D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers merch and D2C for UMG’s labels, artists, and Bravado. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, merchandising, fulfillment, customer service, technology, and more. How You’ll CREATE The Director of Store Management (Interscope Capitol) is responsible for overseeing the end-to-end setup, management, and successful launch of products and storefronts across all U.S. eCommerce stores operated under the Interscope Capitol Label Group. This role plays a critical leadership function in ensuring that all online store launches—including artist campaigns, merchandise releases, and promotional product drops—are executed efficiently, on schedule, and in alignment with company standards. The Director will directly manage two team members while providing leadership and strategic oversight for a broader team of approximately 10 store management professionals, including store managers and assistant store managers. This includes setting priorities, guiding workflow processes, developing operational standards, and supporting team performance and professional development. The role will require strong organizational leadership to ensure effective communication, accountability, and collaboration across the store management team.

Requirements

6+ years of experience in eCommerce operations or digital retail, with proven success managing complex, multi-stakeholder programs end-to-end.
Demonstrated experience leading cross-functional teams and coordinating across creative, technology, operations, and client-facing groups to deliver high profile campaigns
Strong client relationship management skills with the ability to build trust, communicate clearly, and manage expectations in high-stakes, fast-paced environments.
Deep understanding of eCommerce platforms, tools, and integrations (Shopify Plus required; additional platforms and third-party systems preferred).
Executive presence and strong communication skills
Change management experience
Strong decision-making under ambiguity
Talent development and team-building capability

Nice To Haves

Experience collaborating with engineering, product, and analytics teams to identify operational improvements, evaluate new tools, and support scalable systems and workflow enhancements is a strong plus.

Responsibilities

Oversee the work of Store Management team members across the Interscope Capitol group
Ensure the timely and accurate setup and launch of stores, products, and promotions
Own end-to-end execution strategy and launch readiness for all Interscope Capitol store and product launches, ensuring storefronts, products, pricing, inventory, and promotions are fully configured and approved prior to go-live
Prioritize and manage incoming store & product requests based on business needs
Maintain relationships with key label partners to build trust
Collaborate with cross functional team partners to identify opportunities to increase efficiency and improve speed and accuracy
Report and analyze departmental KPIs, identifying trends and opportunities
Assist in managing the store operations roadmap including tech enablement, team initiatives, and other enhancements
Mentor a well-rounded team of operational experts and create/oversee professional development plans for direct reports
Real time problem identification, resolution and escalation as needed
Subject matter expertise and understanding of all elements of our tools and processes
Ensure the ongoing management of stores are prioritized and properly resourced against
Protect and ensure confidential assets and information are kept secure
Foster a culture of accountability, innovation, and data-driven decision-making

Benefits

Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent