Director - Digital Transformation, Workforce Process Optimization
About The Position
We are seeking a visionary and data-driven Director of Digital Transformation - Workforce Process Optimization to lead large-scale, strategic digital initiatives that enhance operational efficiency and elevate the customer experience. This role is central to driving transformation through data, technology, and process innovation. You will work closely with senior leadership and cross-functional teams to influence digital strategies, lead execution, and ensure that solutions align with enterprise goals and deliver measurable ROI. This position is ideal for a hands-on leader who thrives in ambiguity, excels at workforce optimization, and can translate complex data into clear business insights.
Requirements
- Bachelor's degree, or equivalent relevant business experience. Master's degree is a plus.
- 8+ years of experience delivering value to customers through problem solving, analytics, and/or digital assets, or equivalent relevant experience.
- Demonstrated ability to drive digital transformation through customer adoption, user experience labs, marketing campaigns, etc.
- Proven experience leading digital transformation or large-scale strategic initiatives.
- Expertise in workforce optimization, process improvement, and operational analysis.
- Strong background in data analytics, business intelligence tools (e.g., Tableau, SQL, Microsoft 365, Qualtrics).
- Ability to work in ambiguous environments and uncover insights from complex data sets.
- Experience presenting to executive leadership and driving enterprise-wide initiatives.
- Strong communication and stakeholder influence skills.
- Experience with change management and driving adoption of new solutions.
Nice To Haves
- Background in claims or insurance to better understand business context is a plus.
Responsibilities
- Drive the design and execution of enterprise-wide digital solutions that align with strategic business objectives and deliver financial, operational, and customer experience outcomes.
- Analyze work and process data to uncover inefficiencies and opportunities. Present actionable insights and recommendations to leadership to improve workforce performance and operational workflows.
- Act as a true data practitioner by building huddle boards, Excel dashboards, and prototypes that bring data to life and support decision-making.
- Partner with business leaders and cross-functional teams to gather data requirements, translate strategy into digital solutions, and ensure alignment with organizational goals.
- Convert complex technical data into clear, actionable business language that informs leadership decisions and drives adoption.
- Manage or mentor a small team of transformation professionals, fostering growth and capability development.
Benefits
- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
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What This Job Offers
Job Type
Full-time
Career Level
Director
Industry
Insurance Carriers and Related Activities
Number of Employees
5,001-10,000 employees
