Director - Transformation/ Digital Engagement

Holman•Mount Laurel, NJ

12d•Hybrid

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is currently accepting applications for the position of Director- Transformation/ Digital Engagement This role will lead the vision and execution of Holman’s digital transformation strategy for customer engagement, ensuring that technology delivers meaningful value to both clients and internal stakeholders. By leveraging deep expertise in digital engagement, the position oversees the roadmap for client-facing platforms—guiding usability, adoption, and continuous improvement through collaboration with IT, Customer Experience, and business leaders. Integrating Voice of Customer insights, data analytics, and user experience best practices, this role ensures our digital tools evolve in alignment with customer needs and business priorities. Acting as a key connector across disciplines, the leader in this role will drive innovation, measure impact through defined KPIs, and champion a modern, seamless digital experience across Holman’s ecosystem

Requirements

Bachelor's degree in a related field required, master’s preferred
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Proficiency in using project management tools and methodologies.
Expert Cross-Organizational Communicator
8+ years’ experience, including 5+ at a leadership level; multiple levels of reporting relationships strongly preferred
Excellent knowledge of process and system solutions across the company
Excellent presentation, organizational, and communication skills required
Change Management and Facilitation expertise
Extensive knowledge and experience within own function and general knowledge of areas, departments and/or function(s) within and across other disciplines

Responsibilities

Identify and prioritize the Transformation roadmap for the specific Business area.
Develop a change management plan surrounding the supply chain initiative and support the supply chain leadership with execution
Facilitate cross-departmental collaboration, solutioning, communication and goal setting
Construct training and employee onboarding programs required for the execution of new processes
Lead the construction of future performance KPIs
Develop and drive execution plans for high-impact transformation initiatives.
Provide ready and frequent metric-driven executive updates on project status and risk (red, yellow, green)
Document key requirements and determining what the project will and will not entail.
Identifying required skill sets and the people who can effectively execute the project.
Communicate expectations to those who will be executing each task.
Determining the metrics that will define project success and how those will be objectively measured.
Engaging stakeholders inside and outside the organization who will be affected by the project.
Create a project budget and monitor to ensure costs are controlled.
Perform all other duties and special projects as assigned.