Director, Digital Products

Banco Santander-posted about 13 hours ago

$131,250 - $240,000/Yr

Full-time • Mid Level

Boston, MA

5,001-10,000 employees

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Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, Digital Products oversees a team accountable for defining digital product strategy, engagement, and best in class customer experiences. The incumbent leads, coaches, inspires and motivates a team to create and deliver truly remarkable, influential and impactful work. Leads the strategic development of the digital cards area with a focus on developing new products / features, to present and defend proposals to senior management on innovation committees. Provides direction and contribute to the development, testing, and refinement of digital innovations. Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital roadmap. Encourages progressive thinking and the pushing of boundaries. Performs project requirements gathering and definition through consultation with subject matter experts. Collaborates with external digital agency partners on a regular basis. Participates in business case development, writing, and delivery as well as ROI-projections.

Oversees a team accountable for defining digital product strategy, engagement, and best in class customer experiences.
Leads, coaches, inspires and motivates a team to create and deliver truly remarkable, influential and impactful work.
Leads the strategic development of the digital cards area with a focus on developing new products / features, to present and defend proposals to senior management on innovation committees.
Provides direction and contribute to the development, testing, and refinement of digital innovations.
Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital roadmap.
Encourages progressive thinking and the pushing of boundaries.
Performs project requirements gathering and definition through consultation with subject matter experts.
Collaborates with external digital agency partners on a regular basis.
Participates in business case development, writing, and delivery as well as ROI-projections.

Bachelor's Degree or equivalent work experience: Technology-related field. - Required.
9+ Years Related experience. - Required.
Extensive knowledge of project management and advanced leadership skills.
Excellent interpersonal and leadership skills.
Demonstrated ability to build strong trusted relationships and foster collaboration and teamwork in a variety of settings.
Advanced knowledge of project and portfolio management tools (i.e. Clarity, Visio, Excel, MS Project, PowerPoint, etc.).
Demonstrated effectiveness at using influence persuasion and negotiation to find agreeable exchange and reach positive outcomes.
Master of complex facilitation and dependency management techniques (cross team, cross department).
Ability to demonstrate and apply sensitivity to enterprise and bank points of view as well as understanding similarities and differences to create a balanced approach.
Ability to engage the support and resources of others to achieve project goals and objectives; influencing without authority.
Ability to enable individuals to work effectively as they plan, implement, and experience change.
Ability to create a strong network of relationships among peers, internal partners, external constituencies and decision makers to deliver end-products.
Ability to communicate effectively with senior leadership on matters of strategic importance.
Ability to influence business decisions made by leadership.
Ability to scope out and develop work plan and resource requirements and estimate costs and risks associated with activities.
Ability to develop and coach others indirectly or directly and serve as a role model.
Ability to anticipate reactions and positions of others.
Ability to manage resources, set scope, time scales, and deliverables, recognizing changing requirements and addressing. program/project impacts.
Pragmatic problem-solver, forward thinker with independence of thought.

Master's Degree:
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Experience in Microsoft Office products.

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

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