Executive Director, Digital Platform Products

CVS Health

7d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Role Summary The Executive Director, Shared Platform Products owns the product strategy, roadmap, and adoption of the enterprise’s shared digital platforms that power multiple channels, journeys, and business domains. This role ensures that foundational capabilities—such as identity, profile, content, search, messaging, chat, notifications, configuration, workflow, and experimentation—are delivered as reusable, scalable, API-first products, not one-off project solutions. The ED is accountable for product-market fit internally, driving adoption, standardization, and measurable business outcomes across Digital Experience, AI, Integrations, and Operations. ⸻ Core Platforms in Scope (Illustrative) Shared Platform Products typically include: • Identity & Access Platform (AuthN/AuthZ, consent, preferences) • Member / User Profile Platform • Content & Knowledge Platform • Search & Discovery Platform • Messaging, Chat & Notifications Platform • Conversational Platform (shared flows for chat, IVR, bots) • Workflow & Orchestration Platform • Configuration & Feature Management Platform • Experimentation, Personalization & A/B Platform • Developer Platform (SDKs, APIs, self-service tooling)

Requirements

• 12+ years in product management, platforms, or digital engineering, with 5+ years in senior leadership roles.
• Proven experience owning shared platforms used by multiple teams or business units.
• Strong understanding of:
• Platform-as-a-product principles
• APIs, SDKs, and developer experience
• Distributed systems and cloud-native architectures
• Ability to influence without direct authority across large organizations.
• Strong executive communication and storytelling skills.

Nice To Haves

• Experience in healthcare, payments, financial services, or other regulated industries.
• Familiarity with conversational platforms, AI-enabled experiences, or personalization systems.
• Experience driving large-scale platform adoption and legacy decommissioning.
• Comfort operating at the intersection of product, architecture, and engineering.

Responsibilities

• Shared Platform Product Strategy
• Platform Product Ownership & Delivery
• Adoption, Reuse & Value Realization
• API-First & Platform Design
• Cross-Functional Leadership & Governance
• Organization & Talent Leadership

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
• For more information, visit https://jobs.cvshealth.com/us/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed