Director - Digital Customer Growth

AT&T•Atlanta, GA

1d•Onsite

About The Position

At AT&T, leaders are empowered to drive change in a fast-evolving, connected world. This role requires strategic vision to serve customers and transform lives through innovative solutions and impactful connections. The Director of Digital Customer Growth is responsible for leading the strategy, execution, and operational excellence for large-scale digital platforms that power customer experiences across att.com and related digital channels. This position drives product vision through daily and Product Launch delivery, balancing customer outcomes, business objectives, and technical rigor, while partnering closely with Engineering, Marketing, Analytics, Platform, and Operations teams. The role operates with a strong enterprise mindset, balancing speed, quality, and scale, and sets a high bar for operational excellence, accountability, and execution rigor. It also involves building and sustaining high-performing teams through coaching, mentorship, and clear ownership, and being recognized as a trusted partner and leader across business and technology organizations.

Requirements

Bachelor’s degree or equivalent experience
10+ years of experience in technical product management, digital platform delivery, or large-scale execution leadership
5+ years of experience in people leadership roles, including managing managers or senior leaders
Proven experience leading complex digital releases and deployment ecosystems
Strong cross-functional leadership experience partnering with Engineering, Product, Marketing, Analytics, and Platform teams
Demonstrated ability to operate at both strategic and executional levels

Nice To Haves

Experience supporting high-traffic consumer digital platforms
Strong background in modern delivery models, CI/CD, and operational governance
Experience driving process transformation and tooling modernization
Content & CMS: Sanity.io
Content & CMS: Adobe Experience Manager (AEM)
Content & CMS: AJO for Personalization Journeys
Content & CMS: Adobe Analytics
Catalog & Commerce: Commerce Tools
Catalog & Commerce: ATG Catalog
Work Intake & Tracking: Workfront (daily release intake, task execution, approvals)
Work Intake & Tracking: JIRA (Akamai tickets, routing, configuration)
Testing & Validation: Cross-browser and device testing tools
Release & Runtime: Akamai (CDN, redirects, edge configuration)
Release & Runtime: RoCache (cache management)
Release & Runtime: Production publishing and release verification tools
Digital Asset Management: Aprimo DAM
Technologies (Preferred): JAVA
Technologies (Preferred): Javascript
Technologies (Preferred): React
Technologies (Preferred): Html
Technologies (Preferred): CSS
Technologies (Preferred): Orchestration knowledge

Responsibilities

Own end-to-end deployment strategy and execution for critical, customer-facing digital platforms, with accountability for performance, reliability, scalability, and operational readiness.
Lead, coach, and develop a team of execution managers and release leaders, establishing clear priorities, execution standards, and measurable outcomes.
Drive governance for complex release and deployment workflows, ensuring auditability, operational discipline, and effective risk management across environments.
Partner cross-functionally with Engineering, Marketing, Analytics, Platform, and Operations teams to deliver integrated, high-impact digital solutions.
Champion data-driven decision-making, leveraging performance metrics to guide prioritization, optimization, and continuous improvement.
Serve as a senior stakeholder for cross-organizational initiatives, providing leadership alignment, executive communication, and decisive issue resolution.
Continuously improve operating models, tools, and processes to reduce friction, improve efficiency, and accelerate time-to-value.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone