Director, Data Insights & Analytics

Sunward Federal Credit Union•Albuquerque, NM

just now

About The Position

The Director, Data Insights & Analytics is responsible for advancing the Credit Union’s data, business intelligence, and analytical capabilities. This role develops and executes the roadmap for data management, governance, and enablement—ensuring the long-term value and reliability of enterprise information assets. The Director leads teams across Data Engineering & Architecture, Business Intelligence, and Data Governance to unify data standards, improve accessibility, and support data-driven decision-making across the organization.

Requirements

Minimum of 8 years of experience in data analytics, business intelligence, or related disciplines.
Minimum of 5 years of leadership experience managing technical teams.
Bachelor’s degree in computer science, information systems, statistics, business administration, or related field required, or directly related equivalent experience in lieu of a degree.
Strong leadership and team management skills, including the ability to recruit, develop, and retain high-performing teams.
Ability to foster a collaborative, accountable, and growth-oriented team culture aligned with the Credit Union’s values.
Excellent communication, influence, and collaboration skills to partner effectively across departments.
Practices active listening, provides constructive feedback, and supports professional growth and skill development.
Ability to manage multiple initiatives, prioritize effectively, and guide teams through change.
Capable of translating enterprise strategy into actionable department-level objectives and ensuring team alignment with organizational goals.
Builds trust, reinforces accountability, and motivates staff to deliver consistent, high-quality outcomes.
Strong understanding of data architecture, integration, governance principles, and enterprise data frameworks.
Deep knowledge of data warehousing and relational database systems (MS SQL Server, Oracle, or similar).
Proficiency with business intelligence and data visualization tools (e.g., Power BI, Tableau, Looker).
Proficiency with AWS data ecosystem, particularly Amazon Redshift, S3, and related tools; familiarity with cloud platforms such as Azure or Snowflake preferred.
Working knowledge of data privacy laws and regulations (e.g., ISO, GDPR, CCPA) and their application to operational processes.
Proficiency in Microsoft Office and collaboration tools.
Knowledge of resource planning, budget management, and staff development principles.
Awareness of emerging data technologies, analytics platforms, and best practices.
Understanding of regulatory, compliance, and operational risk considerations related to enterprise data and analytics.
Excellent analytical and problem-solving capabilities, with the ability to translate complex data into actionable business insights.
Strong operational and technical acumen, including process improvement, workflow optimization, and performance monitoring.
Ability to balance operational needs, compliance requirements, and team capabilities to achieve departmental outcomes.
Proficient in resource planning, budget management, and vendor oversight to support efficient and effective department operations.
Skilled in implementing corrective actions, resolving operational issues, and ensuring consistency and quality of service delivery.
Adaptable to evolving technologies, tools, and platforms while maintaining focus on operational efficiency, compliance, and data quality.
Capable of identifying and mitigating operational and regulatory risks related to data and analytics processes.

Nice To Haves

Experience within financial services or credit unions preferred.
Experience with cloud-based data platforms (AWS, Azure, Snowflake, or similar) preferred.

Responsibilities

Oversee daily operations, workflow, and team performance within the Data Analytics department, ensuring alignment with departmental and organizational goals.
Provide clear direction, constructive feedback, and professional development to foster team effectiveness and accountability.
Recruit, onboard, and develop high-performing team members, providing coaching, skill-building, and growth opportunities.
Promote a collaborative, accountable, and growth-oriented team culture consistent with the Credit Union’s values.
Develop and implement the Credit Union’s Data & Analytics roadmap, translating enterprise strategy into actionable departmental initiatives.
Lead teams across Data Engineering, Data Architecture, and Business Intelligence to deliver high-quality, reliable, and accessible data assets.
Oversee and refine data governance practices to ensure stewardship, data quality, and adherence to regulatory and compliance requirements.
Design and manage enterprise data frameworks that establish consistent definitions and trusted reporting standards.
Direct the creation, maintenance, and distribution of dashboards, reports, and analytics tools that provide actionable insights for business and operational decisions.
Partner with business leaders to understand data needs and deliver insights that inform strategic and operational outcomes.
Foster a data-centric culture by promoting self-service analytics, data literacy, and informed decision-making across teams.
Manage the department’s budget, staffing, and other resources to ensure efficient and effective delivery of analytics services.
Ensure data privacy, security, and compliance with all applicable laws, regulations, and internal policies.
Identify operational or team-level issues, implement corrective actions, and report outcomes to senior leadership.
Perform other duties as assigned, supporting the department’s strategic and operational objectives.