Director, CX Partners and Alliances

Miratech • Boston, NY

6d • Remote

About The Position

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for a Director, CX Partners and Alliances to build and scale high-impact CX vendor partnerships that drive measurable pipeline and revenue by embedding Miratech as the strategic engineering, co-sell, and delivery engine behind joint GTM execution.

Requirements

• Proven CX partnership leadership: 10+ years building and scaling alliances with CX, CCaaS, or adjacent enterprise SaaS vendors, with direct ownership of partner-sourced or partner-influenced revenue.
• Hands-on GTM and co-sell execution experience: Demonstrated success leading joint GTM motions, working directly with partner sales teams, and closing deals through co-sell, sell-with, and sell-thru models.
• Strong services and delivery orientation: Deep understanding of how engineering, implementation, and managed services attach to software sales and drive customer outcomes, renewals, and expansion.
• Commercial and operational rigor: Ability to forecast, inspect pipeline, manage deal flow, and hold partners accountable to measurable performance metrics.
• Executive-level communication and influence: Comfortable operating with VP- and C-level stakeholders internally and at partner organizations, with the ability to align strategy and drive decisions.
• Bias for outcomes over activity: Track record of prioritizing revenue, adoption, and customer impact over program optics, tier status, or vanity metrics.

Responsibilities

• Define and operationalize the CX partner ecosystem strategy — selecting, prioritizing, and investing in vendor relationships that materially drive revenue growth across Co-Sell, Sell-Thru, Sell-To, and R&D models.
• Lead joint GTM and co-sell execution: Build and run partner-specific GTM plans that drive qualified pipeline through coordinated co-sell motions with partner sales teams.
• Drive partner-sourced and partner-influenced revenue: Establish targets, track performance, and ensure partners materially contribute to pipeline creation, deal velocity, and closed revenue.
• Position Miratech as the delivery and execution engine: Embed Miratech’s engineering, implementation, and managed services capabilities into partner sales motions as the default delivery path.
• Enable sellers and partners to win together: Equip Miratech and partner sellers with the messaging, offers, enablement assets, and deal support required to execute effectively in the field.
• Operationalize partner performance and accountability: Own cadence, reporting, and governance to inspect pipeline, remove friction, and continuously optimize partner outcomes.
• And perform other duties as may reasonably be required in alignment with the purpose of the role.

Benefits

• Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture : make the most of the flexibility that comes with remote work.
• Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed