Director, Customer Optimization
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Director, Customer Optimization, you will support R1 strategy development as functional and technical expert sharing best practices, optimizing performance, and leading the transformation. Every day you will develop and deliver regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs and execute and improve R1's operating model. To thrive in this role, you must partner with internal R1 customer operations team to align operational objectives. Here's what you will experience working as a Director, Customer Optimization: Facilitate the delivery of tailored analyses using both internal and external data sources, including raw and published data, and structured and unstructured datasets. Apply knowledge of competitive dynamics and R1's unique advantages to analyses, synthesizing actionable insights. Conduct advanced analyses, synthesize data, formulate initial findings, and propose strategies to support strategic planning and executive decision-making. Serve as a functional/technical expert
Requirements
- 4+ years in management and people leadership.
- Proficient experience with Salesforce.
- Experience using tools like Qualtrics or other customer feedback platforms.
- Experience in transforming perspectives from vendor partners to trusted advisors.
- Strong skills in understanding customer behavior and using data to make decisions.
Responsibilities
- Support R1 strategy development as functional and technical expert sharing best practices, optimizing performance, and leading the transformation.
- Develop and deliver regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needs and execute and improve R1's operating model.
- Partner with internal R1 customer operations team to align operational objectives.
- Facilitate the delivery of tailored analyses using both internal and external data sources, including raw and published data, and structured and unstructured datasets.
- Apply knowledge of competitive dynamics and R1's unique advantages to analyses, synthesizing actionable insights.
- Conduct advanced analyses, synthesize data, formulate initial findings, and propose strategies to support strategic planning and executive decision-making.
- Serve as a functional/technical expert
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
