Director, Customer and Business Operations - Audio Tech

Bose Corporation•Bloomfield Hills, MI

13d

About The Position

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. Job Description Location: Framingham, Ma + Atlanta, Ga + Detroit, Mi Job Type: Full-Time Wherever great sound matters, Bose wants to be there. That’s what drives the Audio Technology Business Unit at Bose — a fast-moving, entrepreneurial group focused on bringing Bose technology to millions of consumers through smart, strategic partnerships. We apply decades of research and audio expertise to new industries, products, and markets where Bose has not traditionally played – partnering with other companies to integrate our technologies into their offerings with "Sound by Bose” and “Powered by Bose” licensed brands. Join the Audio Technologies team and help bring the power of Bose sound to new places, new partners, and millions of people around the world. About Us: Bose is a company built on disruptive innovation - having the courage to challenge the status quo, an unwavering commitment to our customers, and the fundamental belief that anything is possible. We never settle; we have a passion for discovering better ways to help people enjoy the things they love. We need people like you, people with better solutions. If you join us, you’ll find the opportunity to do your best work and the freedom to enjoy it. Here, every employee has the opportunity to build their own success and contribute to ours. It’s an atmosphere of trust, collaboration, high expectations, and great reward. Our goal is to make your experience exciting and meaningful - a valuable opportunity to contribute to the industry and to Bose. Job Summary: The Director of Customer and Business Operations - Audio Tech will provide strategic and operational leadership for customer operations and business operations within Bose’s Audio Technology Licensing Division. This role is accountable for designing, scaling, and optimizing end-to-end operating models that support licensing growth, partner success, and long-term business sustainability. This role will also be responsible for the design, development and deployment for the customer operations (contracting, implementation and billing) along with the business operations associated with our Audio Technology business unit. This role requires customer obsession, an ability to lead and execute with excellence, strong problem solving and design skills, excellent communication, and the ability to work collaboratively with cross-functional teams in a high growth environment.

Requirements

Bachelor’s degree in Business, Engineering, Information Technology, or a related field.
10+ years of experience in progressive experience in business or customer operations, project management or implementation roles.
Demonstrated experience building and scaling operating models in a B2B, licensing, technology, or platform-based business.
Proven ability to lead cross-functional initiatives and influence senior stakeholders without direct authority.
Strong understanding of project management methodologies (e.g., Agile, Waterfall).
Excellent communication and interpersonal skills.
Ability to manage multiple projects simultaneously and meet deadlines.
Proficiency in project management software (e.g., MS Project, JIRA).
Problem-solving skills and attention to detail.

Nice To Haves

Experience supporting or partnering with technology licensing, platforms, or IP-driven businesses.
or similar project management certification.
Experience in audio technologies.
Familiarity with HubSpot, JIRA, SharePoint, and Confluence.

Responsibilities

Operations & Business Enablement Own and evolve the end-to-end operating model for customer and business operations across the Audio Technology Licensing portfolio, spanning contracting, onboarding, implementation, billing, reporting, and support.
Translate licensing strategy and growth objectives into scalable processes, systems, and governance frameworks that enable efficient partner execution and revenue realization.
Collaborate with Product Engineering and Program Management to continuously improve implementation processes and methodologies.
Customer & Partner Operations Leadership Set the vision and standards for customer-facing operational processes, ensuring best-in-class partner experience from contract execution through ongoing engagement.
Establish operating mechanisms to proactively manage partner health, account risk, compliance, and revenue accuracy.
Create and lead the design and building of the business operations and related technology stack that supports our growth strategy and related program initiatives
Lead the design and development of customer-facing processes from contracting through support.
Develop and maintain detailed project plans, timelines, and status reports.
Coordinate with internal teams (e.g., business development, product management, engineering, legal, business services) to ensure alignment and successful project execution.
Conduct client meetings to gather requirements, provide updates, and address any concerns.
Identify and mitigate potential risks and issues throughout the program.
Ensure all project deliverables meet quality standards and client expectations.
Manage key operational aspects of technology licensing relationships including account risk review, account setup, SKU creation, and customer volume/revenue reporting.
Conduct project retrospectives to gather stakeholder feedback and drive process improvements.
People & Capability Leadership Identify future capability needs and help shape the long-term organizational design for Customer & Business Operations.

Benefits

Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary.
In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences.

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