Director, CRM/ERP

Jostens • Minneapolis, MN

8h • $185,000 - $200,000 • Hybrid

About The Position

You are a strategic technology leader who excels at connecting systems, processes, and business outcomes. As Director, CRM/ERP, you will lead the vision, strategy, and execution of Jostens’ enterprise business applications—including ERP and CRM platforms—supporting both current operations and future-state transformation initiatives.

You will partner closely with executive leadership to define and implement scalable, forward-looking technology solutions across platforms such as Oracle E-Business Suite, Oracle Fusion, Salesforce Core, and Salesforce Marketing Cloud. This is a highly visible role with significant impact on enterprise performance, digital transformation, and operational efficiency.

Requirements

• Education. Bachelor’s degree or higher in a technical or business-related field, or equivalent experience.
• Enterprise IT Leadership Experience. 10+ years of progressive experience in IT, including leadership of large-scale application teams.
• ERP & CRM Expertise. Strong experience with Oracle EBS, Oracle Fusion (or similar ERP systems), Salesforce Core, and Salesforce Marketing Cloud.
• Transformation Experience. Proven track record leading ERP modernization, consolidation, and large-scale system implementations.
• Project Management Knowledge. Deep understanding of project management methodologies, tools, and enterprise delivery models.
• Systems Integration Experience. Experience managing system integrators and professional services partners.
• Executive Communication Skills. Ability to translate complex technical concepts into clear, compelling narratives for senior leaders and boards.
• Influence & Relationship Management. Strong negotiation and stakeholder management skills across business and technology teams.
• Analytical Capability. Experience with KPI tracking, performance reporting, and data-driven decision-making.

Responsibilities

• Partner with business leaders on technology strategy. Identify and implement solutions that align ERP, CRM, and customer engagement platforms with business goals.
• Define and lead enterprise application strategy. Establish long-term direction, policies, and roadmaps for business applications supporting digital transformation.
• Drive ERP and CRM transformation initiatives. Lead planning, development, consolidation, and upgrades across enterprise platforms.
• Oversee enterprise project execution. Lead cross-functional teams delivering large-scale initiatives on time, within budget, and with high stakeholder satisfaction.
• Align business and technology teams. Define clear roles, responsibilities, and engagement models for each initiative to ensure accountability and execution.
• Manage budgets and resources. Oversee departmental budgets, expenditures, and resource planning.
• Lead system integration partnerships. Manage system integrators and external partners to ensure successful delivery of programs and initiatives.
• Develop and lead high-performing teams. Coach, mentor, and manage up to 10 direct reports to drive performance and growth.
• Deliver executive-level insights. Present complex technical strategies, performance metrics, and transformation progress to executive and board-level stakeholders

Benefits

• We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
• We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
• We believe in flexibility. We offer a hybrid schedule with on-site work 3 days a week.
• We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 11 company paid holidays, and family paid leave.
• We care about your development. We support tuition reimbursement after 6 months of service.
• We believe in pay transparency. The salary range is $185,000 to $200,000 with annual bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees