Director, Consult Partner - Digital Workplace Services, Manufacturing and Engineering

Kyndryl

22h

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl Consult is the fastest growing business within the organization and instrumental to the company’s strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system. This role is focused on delivering digital modernization through Digital Workplace Services (DWS), helping Kyndryl’s M&E (Manufacturing and Engineering) clientele enhance their internal employee experience, workforce agility, collaboration, and overall digital experience. As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization. This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership. Contribute to Profitable Growth: Drive significant financial outcomes through signings and revenue targets Ensure sustained growth and profitability, managing margin expectations and backlog growth Support the identification, pursuit and conversion of a pipeline of business development opportunities Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery. Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth. Client Engagement: Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement Demonstrate credibility and experience to advise and deliver on complex consulting engagement Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations. Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner. Bring consulting experience—preferably in the Technology, Media and Telecommunications space—to tailor engagements that resonate with industry-specific needs and priorities. Operational Excellence: Achieve individual and team utilization targets Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction Leadership, Management, People Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed Strategic Contribution: Drive Kyndryl’s delivery capability with new and existing clients by leading DWS-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings. Utilize industry and technology expertise to shape and drive the company’s strategic initiatives. Align with Kyndryl’s strategic vision and contribute to its execution. Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry. Proactively develop thought leadership and intellectual capital Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Requirements

Candidates with consultative expertise to articulate Digital Workplace challenges and advise on strategies addressing trends like Copilot, Agentic AI, and the future of work are strongly encouraged to apply
Experience in discovery, design, and deployment of Digital Workplace solutions using technologies including, but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM, DEX Platforms, Amazon Connect, and Google Suite strongly preferred.
Extensive experience in client engagement and relationship management at the CXO level
Demonstrable ability to build and commercialize relationships with senior executives
Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
Effective financial acumen with experience in driving revenue growth and managing margins
Deep understanding of industry trends in the Manufacturing or Engineering industries
Sound personal brand and presence in the M&E industrial space
Demonstrated ability to innovate and drive change

Nice To Haves

Experience of managing or supporting high-value business development activities with senior stakeholders
Expertise in mergers and acquisitions (M&A) integration within the Digital Workplace context would be a plus

Responsibilities

Drive significant financial outcomes through signings and revenue targets
Ensure sustained growth and profitability, managing margin expectations and backlog growth
Support the identification, pursuit and conversion of a pipeline of business development opportunities
Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk
Apply consultative judgment to accurately scope work, negotiate fees, and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery.
Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth.
Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives
Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement
Demonstrate credibility and experience to advise and deliver on complex consulting engagement
Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references
Demonstrate a deep understanding of discovery, design, and deployment processes to guide clients through digital workplace transformations.
Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI, and evolving office models, to position Kyndryl as a strategic partner.
Bring consulting experience—preferably in the Technology, Media and Telecommunications space—to tailor engagements that resonate with industry-specific needs and priorities.
Achieve individual and team utilization targets
Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction
Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed
Drive Kyndryl’s delivery capability with new and existing clients by leading DWS-focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience, and related DWS offerings.
Utilize industry and technology expertise to shape and drive the company’s strategic initiatives.
Align with Kyndryl’s strategic vision and contribute to its execution.
Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.
Proactively develop thought leadership and intellectual capital

Benefits

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume