Director, Community & Subscriber Engagement - CNBC
About The Position
CNBC is seeking a Community & Subscriber Engagement Director to build and lead a new forums experience on CNBC.com that deepens audience connection, strengthens subscriber loyalty, and extends CNBC’s authority into interactive dialogue. These forums will function as Reddit-like rooms where subscribers can exchange ideas, ask questions, and engage directly with CNBC’s well-known talent through live conversations and expert-led discussions. This role is both strategic and operational: setting the vision, launching the platform, and guiding its evolution into a trusted destination for financial conversation. The ideal candidate is a strong manager and collaborative leader who can recruit, develop, and inspire a team while working cross-functionally with editorial, product, subscription, and talent partners. At a time when audiences are increasingly seeking connection—not just content—and AI tools deliver fast but impersonal answers, this leader will create a community experience that stands apart through human insight, expert access, and thoughtful moderation. Success in this role will be measured not only by engagement, but by the community’s impact on subscriber value, retention, and brand trust
Requirements
- Proven experience building and managing online communities at scale
- Demonstrated leadership experience hiring and leading high-performing teams
- Success fostering healthy digital dialogue and establishing trust & safety standards
- Strong understanding of community platforms (e.g., Reddit, Discord, proprietary forums)
- Excellent communication, collaboration, and conflict-resolution skills
Nice To Haves
- Experience in media, finance, or subscription-based businesses
- Background in audience engagement or subscription growth strategy
- Experience facilitating live digital events or talent-driven audience interactions
- Familiarity with moderation tools, safety workflows, and governance models
- Passion for building trusted, inclusive, and high-value communities
Responsibilities
- Launch and scale CNBC’s subscriber forums, including structure, guidelines, and moderation approach
- Hire, lead, and develop a community team and moderator network
- Develop engagement strategies that drive participation, loyalty, and subscriber retention
- Partner with editorial and CNBC talent to host live chats, AMAs, and expert discussions
- Monitor community health and refine strategy using engagement, safety, and retention metrics
Benefits
- Free onsite fitness center with state-of-the-art equipment, plus daily group classes
- Gourmet cafeteria with daily specials plus soup and salad bars
- Dry cleaning, shoe shining and sneak peeks
- Free shuttle transportation to and from multiple locations in Manhattan, Brooklyn, Hoboken and Jersey City
- medical, dental and vision insurance, 401(k), paid leave, and a variety of other discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
