Director, Community Operations

Cohere Life, Inc.•Austin, TX

1h•$90,000 - $100,000•Onsite

About The Position

Lead One of Austin’s Most Iconic Communities Mueller is one of the nation’s most recognized master-planned communities—designed around sustainability, connectivity, and long-term livability. We are seeking a Director of Community Operations to ensure the community operates with consistency, accountability, and responsiveness—driving operational performance and upholding community standards across a complex, mixed-use environment. This role owns governance execution, compliance, resident experience, and operational performance—ensuring services are delivered at a high level across a dynamic, mixed-use community. This role is ideal for a leader who thrives on building structure, improving performance, and creating a consistent, high-functioning operational environment. Working collaboratively with the Executive Director, the Director, Community Operations will oversee all operational aspects of the Mueller community. The Director, Community Operations, oversees a team of individuals who support the operations of the community needs.

Requirements

8–10+ years of progressive experience in community operations, property management, municipal operations, or a related field required
Minimum of 7-10 years of demonstrated experience leading teams and managing performance, including coaching, accountability, and staff development required
Experience working directly with boards, committees, or governance structures in a decision-making or advisory capacity required
Proven ability to develop and implement operational systems, processes, and standards required
Experience managing vendors, contracts, and service delivery across multiple functions required
Strong background in compliance, governance, or community standards enforcement required
Demonstrated ability to analyze issues, identify trends, and implement solutions in a complex, multi-stakeholder environment required
Strong communication skills with the ability to engage residents, leadership, and external partners effectively required
Proficiency in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint, and Outlook required
Proficiency in database management required
Ability to walk sites for extended periods and occasionally lift up to 30 pounds

Nice To Haves

Experience in a large-scale or master-planned community, municipality, or mixed-use environment preferred
Experience overseeing multiple operational functions simultaneously (e.g., compliance, resident services, vendor coordination) preferred
Familiarity with community association governance, covenants enforcement, and architectural guidelines preferred
Experience managing or supporting operational budgets and performance metrics preferred
Relevant certifications (e.g., CAM, PCAM, CMCA) or ability to obtain preferred

Responsibilities

Lead a high performing team through continuous training, development of best practices and procedures, collective problem-solving and active engagement; monitor performance of key individuals and provide ongoing coaching to achieve growth and optimal outcomes; conduct annual performance appraisals, identify challenges, and make staffing adjustments, as necessary
Ensure the community is managed consistent with the highest standards of community association management in Texas and the Southwest United States
Contribute to development of an annual Strategic Plan; conduct operational objectives; monitor progress and measure team performance against goals
Oversee governance structure based on inclusiveness, mutual respect, consensus-building, and responsiveness to changing needs and opportunities
Oversee Row Homes maintenance and operating initiatives
Attend and participate in all Row Home committee meetings, take meeting minutes, and serve as the liaison between the committee and staff. Assist in the fulfillment of associated charters to ensure effectiveness and impact of volunteer efforts
Attend and participate in monthly Modifications and Pool Committee meetings, take meeting minutes, and serve as the liaison between the committee and staff. Assist in the fulfillment of associated charters to ensure effectiveness and impact of volunteer efforts.
Manage relationship(s) with the board(s) of directors and committee members; ensure needs are met and specific directives are conducted in keeping with community governance; provide formal and informal reports to board members and, in general, maintain open communication on all matters of importance
Perform and support community-wide compliance inspections; prepare and send all necessary correspondence between the Association and property owners on non-compliance matters in accordance with the Governing Documents
Cultivate and vet appropriate vendors, service providers and contractors; oversee the development of public and private bid specifications and related documents; manage bid and selection processes; prepare contracts in accordance with Cohere and Mueller standards.
Contribute to the development of accurate, fiscally responsible annual budgets.
Monitor Community Concern Form submissions and process; identify and track trends; report significant trends – both positive and negative – to the Board of Directors along with solutions
Fulfill risk management responsibilities with emphasis on adherence to requirements set forth by the Association(s), owners, and governing documents; monitor property for potential risks and make recommendations to mitigate those risks
Initiate educational workshops, events, outreach programs and other activities aimed at relationship building and increased buy-in to the overarching vision for the community
Participate in Cohere’s Councils of Excellence and engage in ongoing personal and professional development aimed at expanding capabilities, knowledge, and passion for the work
Maintain involvement in professional associations and industry organizations that encourage continuous learning and improvement
Attending after-hours events, as necessary
Other responsibilities as assigned