Community Director

Hilltop Residential Management LLC•Frisco, TX

About The Position

Community Director - Capitol at Stonebriar At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors. Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it! Hilltop Residential Offers Great Benefits! • Competitive Pay • 401k with Company Match • Comprehensive Medical, Dental and Vision Plans • Paid Life Insurance • Employee Referral Program • Short and Long Term Disability • Paid Time Off • Employee Rent Discount Program • Rapidly Growing Company with Opportunities for Growth Essential Responsibilities Oversee and manage the daily operations of the community, ensuring a high standard of service and resident satisfaction. Lead, mentor, and support a team of leasing, maintenance, and administrative staff, fostering a positive work environment and culture of collaboration. Analyze community performance, set goals, and implement strategies to meet occupancy, leasing, and retention targets. Monitor and manage the financial performance of the property, including budgeting, rent collections, and expense control. Develop and implement marketing strategies to attract and retain residents. Ensure compliance with all student housing policies, safety regulations, and legal requirements. Maintain current knowledge and understanding of the industry, competition, and market. Address resident concerns and issues, providing excellent customer service and creating a welcoming living environment. Conduct regular inspections of the property to maintain a high standard of cleanliness, safety, and overall appeal. Report regularly to senior management on community performance and areas for improvement. Generate strategic plans to meet individual and community performance goals and achieve market results that consistently exceed sub-market occupancy and rent growth performance Demonstrate a people driven attitude by building strong working relationships with your team members, peers, leadership, and support department team members

Requirements

Prior experience as a Community Director in Multifamily Property Management, with a proven track record of success
Ability to effectively lead and manage a diverse team of staff members.
Strong analytical skills with the ability to assess community needs, solve problems, and implement practical solutions.
Demonstrated ability to resolve challenges quickly and efficiently.
Excellent verbal and written communication, with strong interpersonal skills.
Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance, and resident relations
Positive attitude, strong work ethic and ability to lead and motivate others
Onesite by Realpage experience required
Proficiency in Microsoft Office Suite including Word, Excel & Outlook
Weekends and holidays as required
Valid driver's license and/or access to reliable transportation

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Oversee and manage the daily operations of the community, ensuring a high standard of service and resident satisfaction.
Lead, mentor, and support a team of leasing, maintenance, and administrative staff, fostering a positive work environment and culture of collaboration.
Analyze community performance, set goals, and implement strategies to meet occupancy, leasing, and retention targets.
Monitor and manage the financial performance of the property, including budgeting, rent collections, and expense control.
Develop and implement marketing strategies to attract and retain residents.
Ensure compliance with all student housing policies, safety regulations, and legal requirements.
Maintain current knowledge and understanding of the industry, competition, and market.
Address resident concerns and issues, providing excellent customer service and creating a welcoming living environment.
Conduct regular inspections of the property to maintain a high standard of cleanliness, safety, and overall appeal.
Report regularly to senior management on community performance and areas for improvement.
Generate strategic plans to meet individual and community performance goals and achieve market results that consistently exceed sub-market occupancy and rent growth performance
Demonstrate a people driven attitude by building strong working relationships with your team members, peers, leadership, and support department team members