Director, Communications - Customer Innovations and Tech Strategy

Wal-Mart•Bentonville, AR

40d•$110,000 - $220,000

About The Position

Walmart is a people-led, tech-powered company, and we're searching for an experienced tech and product communicator who wants to be at the center of it. This role is a critical member of the team responsible for positioning Walmart as the leader of the next era of retail, highlighting our use of emerging technologies like Agentic/GenAI/AI to power this transformation. As a leader within our communications team, supporting both Walmart Global Tech and our AI Acceleration, Product, and Design organizations, you'll drive 360-degree communications strategies for customer innovations and enterprise technology strategy, spanning executive, internal, external, and digital channels. You will serve as a strategic counselor to partners, while telling multi-faceted stories about how technology and product strategy is driving meaningful business impact. You'll partner with tech leadership to elevate reach and understanding of Walmart Global Tech and the future of retail, for both internal and external audiences. We need someone who's fired up and ready to lean in. It's a fast-paced role for someone who wants to push the boundaries of what's possible, while bringing joy, fun and laughter to the workplace. About Global Communications: Our Global Communications team operates at the intersection of people and technology, amplifying Walmart's vision as a people-led, tech-powered company. We partner closely with business and tech leaders to craft compelling narratives that drive understanding, engagement, and innovation-both internally and externally. This role is pivotal in elevating Walmart's tech reputation and supporting our transformation journey.

Requirements

Experience in tech and/or product communications, both in-house and at a big agency
Confident storyteller, creative thinker, and innovator, energized by shaping the technology narrative of a Fortune 1 enterprise
Strong relationships with national technology and business media, with the ability to define and protect stories through media relations
Strong business acumen and an ability to connect the dots between innovation and impact
Success navigating highly matrixed organizations and able to gain consensus among large groups
Extremely high standards and care about the details
Proven track record of exceeding goals and expectations, moving with speed and flexibility
Collaborative mindset
Bachelor's degree in Communications, Public Relations, Business, or related field and 5 years' experience in public relations, communications, or relevant area OR 7 years' experience in public relations, communications, or relevant area.
2 years' supervisory experience or experience leading cross-functional teams.

Nice To Haves

Government Relations
Media Relations
Retail Industry

Responsibilities

Create bold strategy for cohesive storytelling, utilizing owned and earned channels, to reach internal and external audiences
Partner with the extended communications team, tech and business leaders, and stakeholders to source compelling customer innovation and enterprise technology stories that drive thought leadership
Communicate with brevity and purpose, making complex tech topics simple and easy to understand, regardless of format
Think differently, seeing around corners and connecting dots to tell richer stories that reinforce technology thought leadership
Modernize the way we communicate, constantly testing new ways to make an impact
Collaborate across global communications team members, improving culture and ways of working

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.