Director, Communications

CyrusOne Management Services•Dallas, TX

4d•Hybrid

About The Position

The Director of Communications will play a critical role in shaping and executing our internal and external communications, with a heavy emphasis on public relations, brand reputation management, and executive communications. This position requires a strategic communicator with proven experience managing corporate reputation, supporting C-suite executives, and developing comprehensive content strategies across all channels including blogs, videos, and multimedia content. This position reports to the Senior Director of Marketing. Note: During the first 60 days, this role may provide support for community engagement initiatives as this function transitions to a separate department.

Requirements

8+ years of experience in communications with significant public relations and brand reputation management experience
Proven track record supporting C-suite executives with strategic communications and executive messaging
Demonstrated experience in crisis communications and reputation management
Strong portfolio of successful PR campaigns and media relations achievements
Excellent writing, editing, and proofreading skills with a keen eye for detail
Strategic mindset with ability to develop comprehensive content strategies across multiple channels including video content
Experience with video content strategy and multimedia content development
Strong organizational skills and the ability to manage multiple high-priority projects simultaneously
Experience with social media management and website content creation
Comfort working with senior executives and board-level communications
Willingness to explore and utilize AI tools in communications
Software experience: HubSpot, Canva, and project management tool

Nice To Haves

Experience in the data center, power and energy, or technology industry preferred
Crisis communications experience in technology or infrastructure industries preferred
Media training and spokesperson experience preferred
Experience with video production oversight and multimedia content creation preferred
Familiarity with using AI-driven content tools and analytics platforms preferred
Demonstrated success managing corporate reputation during challenging situations preferred

Responsibilities

Public Relations & External Communications: Lead comprehensive public relations strategy and execution, including media relations, industry positioning, and thought leadership initiatives
Oversee the creation of external communications, including press releases, media pitches, external affairs, and corporate announcements
Own and organize public relations calendar and strategy
Partner with and manage external public relations agency to execute PR campaigns and media outreach initiatives
Monitor and manage brand reputation across all channels, implementing proactive reputation management strategies
Build and maintain relationships with key industry journalists, analysts, and influencers in the data center and technology sectors
Manage stakeholder communications including investor relations support, customer communications, and partner messaging
Develop content for social media channels and ensure it aligns with our brand voice and strategic goals
Coordinate external communications for product launches, partnerships, and major business announcements
Develop crisis communication plans and serve as primary communications lead during crisis situations
Oversee media training for executives and key spokespersons
Manage awards submissions and industry recognition opportunities to enhance brand visibility
Executive Communications: Provide strategic communications counsel to C-suite executives and senior leadership team
Draft executive messaging including speeches, presentations, bylined articles, and thought leadership content
Support CEO and executive team with media interviews, conference presentations, and public speaking engagements
Develop executive communication strategies for key business initiatives, acquisitions, and strategic announcements
Coordinate executive visibility at industry events, conferences, and customer engagements
Internal Communications: Develop and implement strategies to keep employees informed, engaged, and aligned with company goals, using internal newsletters, announcements, and other materials
Facilitate two-way communication via the corporate intranet, all-company email, town halls, video, and social media, ensuring consistent and effective messaging in collaboration with HR and other departments
Advise senior leadership on impactful communication practices and build internal communication programs to drive engagement and convey company strategy, vision, and processes
Support managers in their communication responsibilities through coaching and tools, fostering a two-way dialogue
Lead change management communication strategies, adapting to external/internal environments, and manage key employee communication channels, measuring their effectiveness and recommending improvements
Produce content to align employee work with company goals, monitor employee engagement, and collaborate with HR on improvement strategies
Promote and reinforce the company's brand standards