Director, Communications

Christian Care Ministry•Melbourne, FL

4d•$116,000 - $167,500•Onsite

About The Position

The Director, Communications is responsible for overseeing the research, conceptualization, strategic planning, implementation, and ongoing improvement of communications for Christian Care Ministry (CCM) / Medi-Share; as well as a new shared services and innovation entity. This role ensures cohesive external and internal communications that further CCM’s mission and supports diversified product growth, innovation, and market expansion toward becoming a thriving Christ-centered wellness community in select markets.

Requirements

Expert skill with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Expert skill with communications software
Excellent ability to communicate in written, oral, and digital formats that build engagement and interest
Strategic thinking and systems-level perspective; especially around growth, incubation, brand-aligned voice, tone, and delivery
Excellent organization, prioritization, and project management skills
Strong computer skills – ability to access, research, use, and maximize data from cloud and software-based programs
Strong digital and multimedia fluency in content strategy
Planning and Organizing – ability to work effectively without supervision as well as help guide and lead others to effective time management
Leadership – ability to act as a player/coach to effectively manage high performing teams, develop others, and ensure accountability
Entrepreneurial mindset—comfortable navigating ambiguity and scaling new initiatives
Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations
Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders
Business Insight - Applies knowledge of business and the marketplace to advance the organization's goals
Building Teams – ability to develop and motivate a team of professionals to achieve goals
Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment
10+ years’ experience in communications (marketing, PR experience a plus) required, preferably in a healthcare payer industry
Bachelor’s Degree in Business, Journalism/Communication, or other related field preferred
5+ years’ management experience required, preferably in Director role within a similar size organization

Nice To Haves

Experience in launching new products, services, or initiatives strongly preferred

Responsibilities

Develop, implement, and evaluate the communications strategy across CCM, Medi-Share, and the shared services/innovation entity; ensuring alignment with mission and growth objectives
Lead strategic communication vision in consultation with internal/external stakeholders to increase alignment and engagement. Support new strategies - product incubation, service diversification, and selective market expansion
Develop and grow word-of-mouth referral activity through member communication efforts with the goal of supporting the build-out of organic communities in select markets
Oversee brand-aligned positioning, messaging consistency, and execution across internal/external communications
Design, write, revise, and publish clear, concise, and effective communications aligned with the strategic goals of organization
Use data, research, and analytics to refine segmentation, target messaging, and measure communications engagement and effectiveness
Serve as a strategic counsel to the Executive Leadership Team on communications implications of ministry priorities, change management, product launches, crises (in conjunction w/PR), and brand alignment.
Collaborate cross-functionally with Marketing, Development, Channel Partners, Member Services, Government Affairs, Product Development, Operations, and affiliated organizations to coordinate communications
Lead and influence internal leadership and external contractors to create clarity and alignment across the organization
Be a voice in internal/employee communications and culture—including faith engagement, stewardship messaging, and mission alignment
Provide regular reports of KPI performance at meetings, to leadership, and upon request
Support Ministry research objectives, as needed, with member-based research
Scan, evaluate, and adopt innovation in communications tools, technologies, and channels (e.g., digital platforms, AI, automation)
Oversee budget, vendor relationships, performance metrics, and resource allocation
Ensure communications are compliant with regulatory, reputational, and ethical standards
Contribute to the exercise and expression of the Ministry’s Christian beliefs
All other duties as assigned

Benefits

100% paid Medical for employees/99% for family
Generous employer Health Savings Account (HSA) contributions
Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
6 weeks of paid parental leave (for both mom and dad)
Dental - two plans to choose from
Vision
Short-term Disability
Accident, Critical Illness, Hospital Indemnity
401(k) – up to 4% match on ROTH or Traditional contributions
Generous paid-time off and 11 paid holidays
Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
Employee Assistance Program including no cost, in-person mental health visits and employee discounts
Monetary Anniversary Awards Program
Monetary Birthday Awards
Tuition Reimbursement Program