Director, Communications Operations

Flamboyan Foundation•Washington, DC

4d•$57,000 - $82,000•Hybrid

About The Position

Please note that this role requires full bilingual proficiency in English and Spanish. Candidates will be asked to demonstrate oral and written proficiency in both languages throughout the course of the interview process. The Director, Communications Operations provides essential systems, operational, and administrative support to Flamboyan’s communications function. This role ensures that communication systems run smoothly, workflows are understood and followed, data is accurate, and content creation is consistent and reliable. This role helps to support the regional Content Creators to effectively and equitably build and share content aligned with Flamboyan’s values. The Director, Communications Operations supports all back-end administration of Flamboyan’s communications platforms, including SproutSocial, our organizational website, microsites, and Meta Business Suite. This position assists with the collection and analysis of communications data to help catalyze and advance Flamboyan’s communications goals in both regions. This person plays a critical behind-the-scenes role that enables content creators and the rest of the organization to work efficiently and effectively. Reporting to the Managing Director, Communications, this role is ideal for an early-career communications professional who is highly organized, systems-oriented, and eager to build strong operational and technical systems in a mission driven environment.

Requirements

Bachelor's degree in strategic communications, marketing, or public affairs
2-3 years of related professional experience in communications, marketing, or digital media
Fluency in English and Spanish (written and spoken)
Hands-on experience with digital communications platforms, including Sprout Social and Meta Business Suite
Excellent attention to detail and follow-through
Strong organizational and project coordinator skills

Nice To Haves

Experience in education, philanthropy, or other mission driven organizations (preferred)

Responsibilities

Manage day-to-day operations of communications platforms, including Sprout Social, WordPress, and Meta Business Suite
Maintain user access, permissions, and basic configurations across platforms
Support content scheduling, publishing, and monitoring across social channels
Document and maintain standard operating procedures for communications tools and workflows
Manage and monitor shared communications inboxes and social media inboxes
Triage incoming messages and route them to appropriate team members for response.
Draft and deploy approved responses using established guidelines and templates
Serve as primary editor of the Flamboyan website, ensuring consistently fresh content aligned to our external priorities
Maintain Flamboyan’s Mailchimp email system, responsible for ensuring email strategy is effectively implemented
Provide operational support to content creators by preparing drafts, scheduling posts, and ensuring backup coverage when needed
Maintain content inventories, templates, and shared assets for easy access.
Support bilingual content workflows, including coordinating English and Spanish versions of posts and materials
Conduct basic quality checks to ensure accuracy, formatting, and brand alignment prior to publication.
Serve as a back-up content creator for both regional content creators, as needed.
Support relationships with external vendors, including photographers, designers, translators, and media services.
Track contracts, scopes of work, and deliverables.
Process invoices and maintain accurate records in coordination with the Managing Director.
Monitor vendor timelines to ensure deliverables are received on schedule.
Track and report on key communications metrics, including reach, engagement, growth, and inbox activity
Maintain dashboards or tracking documents for recurring reporting needs
Support analysis of performance trends to inform execution improvements
Prepare summary reports for internal review and planning
Provide operational and logistical support for communications-related special projects and campaigns
Assist with content preparation for events, announcements, and time-bound initiatives
Support cross-team coordination by tracking tasks, deadlines, and dependencies
Take on additional projects as needed to support the communications team’s priorities
Serve as an ambassador for Flamboyan’s organizational brand
Model and foster the Flamboyan core values of People, Impact, Catalytic Action, and Equity
Responsibly steward financial and human resources
Continuously deepen your expertise and readiness to be an equity-centered team member and contributor in our programmatic efforts, self-awareness, inclusivity in your work, and serve as an agent of change for Flamboyan.
Other duties as assigned.