Director, Commercial Operations

Engineering Excellence•Blue Ash, OH

10d

About The Position

The Director of Commercial Operations is a strategic leadership role responsible for the vision, strategy, and execution of operational functions across the HVAC commercial service business. This leader will drive scalable growth, enhance operational efficiency, and ensure seamless delivery of services by leading cross-functional teams and optimizing core business processes. This Director holds P&L accountability for the operations department, focusing on maximizing profitability, market expansion, and establishing best-in-class service delivery standards. The ideal candidate will have extensive experience in commercial or service business operations, demonstrating a proven ability to lead transformational initiatives in a fast-paced environment.

Requirements

Minimum of 10+ years of progressive experience in commercial operations or service business management, with at least 5 years in a senior leadership or Director-level role managing large teams and significant P&L responsibility.
Proven track record of driving operational transformation, scalable growth, and efficiency gains within a commercial service organization.
Demonstrated experience in strategic planning, budgeting, financial analysis, and sophisticated client relationship management.
A Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field is preferred.
Exceptional leadership, communication, and negotiation skills.
Strong business acumen with the ability to interpret complex financial data and translate strategic vision into actionable operational plans.
Proficiency in leveraging Enterprise Resource Planning (ERP) and advanced dispatch/project management software systems to drive business outcomes.
Excellent organizational skills, strategic thinking, and the ability to manage complexity and ambiguity in a dynamic environment.

Responsibilities

Strategic Leadership & Organizational Management:
Vision & Strategy: Develop and execute the long-term operational strategy aligned with overall company objectives, fostering a culture of accountability, innovation, and client-centricity.
P&L Management: Assume ownership of the operations P&L, including developing annual budgets, forecasting performance, managing variances, and driving initiatives to maximize revenue growth and profitability.
Talent Development: Lead, mentor, and develop a high-performing management team and operational staff. Oversee organizational structure, succession planning, and robust professional development programs to build future leaders.
Safety & Compliance Oversight: Establish and champion a comprehensive, enterprise-wide safety culture, ensuring rigorous compliance with all regulatory bodies and driving industry-leading safety metrics.
Commercial Strategy & Client Relations:
Market Growth: Collaborate closely with the Sales and Marketing departments to develop and implement go-to-market strategies, capture new market share, and significantly expand the service agreement portfolio.
Client Management: Serve as the primary sponsor for key accounts, ensuring exceptional customer satisfaction and retention. Oversee complex client negotiations and high-level issue resolution.
Service Delivery Excellence: Define and implement Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across the organization to guarantee consistent, high-quality service delivery that exceeds client expectations.
Operational Excellence & Process Innovation:
Process Transformation: Champion continuous process improvement initiatives, leveraging data analytics and technology to streamline workflows, optimize resource allocation, and enhance efficiency across all operational touch points.
Project Portfolio Management: Provide strategic oversight for large-scale projects, ensuring adherence to scope, budget, and timeline. Coordinate strategic allocation of resources across a complex project portfolio.
Supply Chain & Financial Acumen: Optimize procurement, inventory management, and asset utilization strategies to control costs and mitigate operational risks. Ensure robust financial controls and timely, accurate billing processes.