Director Clinical Education - East Region

Gentiva Hospice • Atlanta, GA

11d

About The Position

This is a newly created position at Gentiva Hospice designed to support regional operations. The Director of Clinical Education will provide leadership for the East Region . The Director of Clinical Education provides support and education on compliance, organizational policies and procedures and federal and state regulatory requirements to assigned branches. This position will also lead branches through quality initiatives and quality assurance activities. Essential Functions of Position Assist with education and monitor adherence with internal and external survey plans of correction. Coordinate with the appropriate area, regional and corporate staff, including Medical Directors/Hospice Physicians, Clinical Managers, Executive Directors, Area Vice Presidents of Operations and Administrators on a regular basis. Lead initiatives to drive clinical excellence by conducting education on key performance topics. First responder to external complaint surveys. Assist with the proper handling and resolution of any complaints from patients, families, and the public. Participate in the organization quality assessment and performance improvement program activities. Perform other duties as assigned. About You Specialized Knowledge/Skills: Familiarity with state and federal guidelines and regulations. Ability to work with confidential information. Well organized and confident to work independently, but is a team player. Ability to communicate clearly to remote field, mid-level, and executive staff. Exercise professional judgement and demonstrate good problem-resolution skills. Very comfortable working with multiple online and computer applications. Ability to balance multiple tasks and manage conflicting priorities. Strong follow-up skills. Extensive travel and frequent overnight travel Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Requirements

• Familiarity with state and federal guidelines and regulations.
• Ability to work with confidential information.
• Well organized and confident to work independently, but is a team player.
• Ability to communicate clearly to remote field, mid-level, and executive staff.
• Exercise professional judgement and demonstrate good problem-resolution skills.
• Very comfortable working with multiple online and computer applications.
• Ability to balance multiple tasks and manage conflicting priorities.
• Strong follow-up skills.
• Extensive travel and frequent overnight travel
• RN degree required; bachelor’s degree in nursing preferred.
• Two years previous managerial experience, of which 3 years is in Hospice/Home Health service industry, is preferred.
• Familiarity with state and federal guidelines and regulations.
• Valid driver’s license and automobile liability insurance coverage
• Unencumbered and active RN license in state of residence required if RN
• Intermediate Excel skills
• Basic PowerPoint skills
• Experience reviewing data in electronic systems
• Experience with HomeCare-HomeBase preferred

Responsibilities

• Assist with education and monitor adherence with internal and external survey plans of correction.
• Coordinate with the appropriate area, regional and corporate staff, including Medical Directors/Hospice Physicians, Clinical Managers, Executive Directors, Area Vice Presidents of Operations and Administrators on a regular basis.
• Lead initiatives to drive clinical excellence by conducting education on key performance topics.
• First responder to external complaint surveys.
• Assist with the proper handling and resolution of any complaints from patients, families, and the public.
• Participate in the organization quality assessment and performance improvement program activities.
• Perform other duties as assigned.

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees