Director Clinic Operations

Franciscan Medical Group•Bellevue, WA

About The Position

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose. Job Summary: This job is responsible for overseeing the management and daily operations of VMFH - Physician Enterprise (PE) medical clinics in multiple geographical locations within the assigned regions throughout the Puget Sound in accordance with overall business objectives, professional standards and applicable regulatory requirements. Work includes providing leadership and expertise in assessing, developing and implementing initiatives/activities which improve financial performance/productivity, maximize effective utilization of resources and enhance the service satisfaction of all identified customer groups. An incumbent serves as a key leadership resource to identify, analyze and administer new projects/programs/acquisitions and ensures that program development, clinical quality, fiscal management, compliance, provider relationships, communication and patient/staff satisfaction are optimized. An incumbent directs activities through subordinate management staff, with accountability for and oversight of all aspects of clinic operations for the assigned region/designated medical specialty, including business plan development, financial management, planning and successful implementation of strategic initiatives which improve utilization of resources, productivity, access, patient experience and market competitiveness. Work also includes oversight of clinical strategic initiatives specific to the assigned medical specialty across the medical group and responsibility for advancing FMG/CHI mission, vision and values by communicating/building an understanding of, and commitment to, corporate goals to deliver health care to those in need. Job duties require considerable knowledge of the specialized principles and practices related to health care management in order to evaluate and make viable recommendations in support of clinical effectiveness, service delivery and organizational performance improvement. Performance improvement efforts cover a variety of areas, and an incumbent must be sufficiently knowledgeable to recognize important synergies and opportunities in clinical/service outcomes, cost containment, patient safety/satisfaction, risk reduction and regulatory compliance.

Requirements

Bachelor’s degree in Health Administration, Business Administration, Nursing or other related discipline, and seven years of related work experience that would demonstrate attainment of the requisite job knowledge/abilities, including five years of leadership/management experience.

Nice To Haves

Master’s degree is strongly preferred.

Responsibilities

Plans, directs and evaluates, through subordinate management, the operations/services of the assigned clinics/designated medical specialty to ensure that that all activities are conducted in a timely and cost-effective manner and in accordance with organizational values, professional standards, internal policies/standards/procedures and/or applicable regulatory requirements.
Responsible for strategic planning and achieving annual objectives, goals and budgets; initiates systems and strategies to ensure high quality service to patients and profitability of the assigned region and designated medical specialty.
Provides guidance to management in resolving operational issues to ensure quality care and business continuance; identifies, recommends and implements process improvements to increase work unit productivity and enhance service levels to ensure quality customer service is provided to all clients; keeps immediate supervisor and Division Chief abreast of clinic operations and special projects.
Collaborates with senior leaders, division chiefs, medical directors, and clinic managers to develop, implement and achieve strategic goals and coordinate for effective implementation of initiatives; reviews operational metrics/data and conducts analysis in order to evaluate practice efficiency, effectiveness and financial viability.
Ensures full compliance with internal/external legal and regulatory standards/requirements and that effective control procedures are in place and fully functioning to preclude improprieties from occurring; monitors the effectiveness of current practices and procedures in producing desired results; keeps abreast of regulatory requirements, professional standards and competitive industry practices, as well as organizational initiatives with potential to impact current strategies.
Directs the planning and development of clinical implementations of CHI FMG policies and procedures, guidelines, training materials, and general communications as well as clinic-specific procedures and programs to ensure consistency with the values of the organization and compliance with applicable regulatory and accreditation requirements. These may include marketing, infection control and billing procedures and/or others to increase and maintain patient volume and satisfaction. Ensures that all functional activities are fully documented, understood, and applied in accordance with the standards and practices of FMG.
Ensures the efficient operation and provision of high quality patient care and/or services through the sponsorship and review of recommendations for identification of performance improvement initiatives designed to analyze, measure, and improve the clinic's and/or medical specialty’s performance.
Identifies opportunities for process improvement in all aspects of assigned medical specialty and regional clinic operations; actively manages project to full completion.
Performs special clinic and network-wide projects to promote public and community relations; serves as liaison between clinics and external agencies; manages clinic and provider transitions to or from FMG.
Actively manages employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures; utilizes best practices for performance management including: rounding, performance management meetings and strength interviews; oversees and facilitates regular leadership and operational meetings to discuss methods for improving customer service and efficient/safe operations; informs staff and leadership of any changes to policies and procedures.
Participates in professional development activities to keep current with health care trends and practices.
Plans, directs and evaluates the work of subordinate clinical management staff in accordance with the content, spirit and intent of applicable internal/external regulations and standards for human resource management; identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that employees are qualified and properly trained to perform assigned job duties; mentors and provides support to clinic managers in developing leadership competencies and achieving performance objectives; holds regular staff meetings and keeps employees appraised of all matters relevant to successful job performance; makes employment decisions, establishes performance standards and evaluates employee performance; educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.
Plans, directs and oversees the preparation and monitoring of clinic operating budget, goals, and objectives taking into consideration input from leadership team; assists managers in identifying resources needed to accomplish performance objectives; exercises effective cost control to stay within budget; identifies and addresses variances; develops corrective action plans, oversees activities and resources to be fiscally-responsible and provides direction and accountability in monitoring progress toward defined targets; make recommendations as needed and keeps Vice President advised of significant budget variances.
Anticipates and recognizes evolving factors that affect current/future needs and develops (or directs the development of) plans/programs/projects to respond to/support business objectives; develops strategic and tactical plans to include both short and long-term business planning with full accountability for timely achievement of plan objectives; presents and gains support for recommendations and directs project management efforts to develop/implement planning objectives; develops and oversees programs that anticipate current and future needs.
Cultivates and maintains professional relationships with internal and external customers including medical directors, physicians, physician groups, patients, supply vendors and external entities to foster opportunities for revenue enhancement; serves as liaison between clinics and external agencies to enhance customer service and to positively impact core clinic measures.
Oversees and manages all operational aspects of clinic acquisitions and clinic closures within assigned region.
Performs related duties as required.