Clinic Director

Helping Hands Family•Sugarloaf Township, PA

9h•$100,000 - $110,000•Onsite

About The Position

Work at a top-rated ABA provider managed by a clinical leadership team of BCBAs! Helping Hands Family (HHF) provides ABA services in our clinics, in family homes, and in the community. Our mission is to provide personalized autism services to each and every patient. The Clinical Director is the CEO of their clinic. Clinical Directors manage operations and team members at their location. They will support BCBAs and RBTs by answering clinical programming questions and concerns. CDs communicate with families that have high-level concerns. CDs are responsible for establishing a positive atmosphere and supportive culture to facilitate RBT retention. HHF is Great Place to Work Certified™ in 2021, 2022, 2023 and 2024!

Requirements

Bachelor’s degree in Healthcare Administration, Business Management, or related field preferred; equivalent demonstrated operational leadership experience considered, master’s degree
Minimum 6 years of experience in operational leadership roles within healthcare, behavioral health, or related service industries
Proven success in managing budgets, driving performance improvements, and leading large, diverse teams
High emotional intelligence with excellent communication, change management, and conflict resolution skills
Strong analytical, critical thinking, and ability to manage performance through data and defined KPIs
Full commitment to working onsite during designated hours

Responsibilities

Execute established operational plans and initiatives defined by regional and organizational leadership to achieve clinic performance targets
Own and deliver defined clinic KPIs (utilization, productivity, staffing, dosage) through disciplined, data-driven management
Oversee scheduling, staffing ratios, capacity planning, and resource allocation to optimize service delivery and financial performance
Analyze performance data to diagnose gaps, adjust operational priorities in real time, and prevent metric decline
Participate in structured scorecard reviews and performance discussions to maintain accountability to defined targets
Lead, mentor, and empower the Clinical Supervisor, Office Manager, BCBAs, and RBTs to achieve clinical and organizational objectives
Build a collaborative, accountable, and high-performing team culture through active listening, coaching, action planning, and daily guidance
Reinforce and execute established leadership development programs and succession planning at the clinic level
Apply both accountability and praise evenly — recognizing wins with the same urgency as correcting concerns
Coach continuously, developing people daily with encouragement, feedback, and presence rather than waiting for formal reviews
Partner with the Clinical Supervisor and BCBAs to ensure that operational decisions support clinical quality and client outcomes
Navigate the intersection of clinical priorities and operational demands with shared decision-making and mutual respect
Ensure appropriate staffing and scheduling to support supervision requirements, treatment fidelity, and continuity of care
Communicate with clarity, transparency, and professionalism across all levels; foster psychological safety across the team
Adapt communication style to audience — executive, peer, frontline, and family
Lead difficult conversations with empathy, directness, and follow-through
Influence clinic-level decisions through data, storytelling, and relationship — not just authority
Champion a client-centered experience by aligning clinic operations to support family engagement, satisfaction, and retention
Serve as an escalation point for complex client and operational concerns, ensuring timely resolution and continuous quality improvement
Build and maintain relationships with families, including those who may be uninvolved, have had negative prior experiences, or are unfamiliar with ABA therapy.
Manage clinic budget with discipline; monitor expenses, control costs, and ensure resources are allocated to support both clinical quality and financial performance
Review budget-to-actual performance regularly; identify variances and take corrective action to keep the clinic on financial target
Make informed staffing and scheduling decisions with an understanding of their direct impact on labor costs, utilization, and clinic profitability
Interpret financial reports and connect operational decisions to business outcomes
Understand the financial levers that drive clinic performance and use that knowledge to inform day-to-day operational decisions