Director Clinic Operations

Providence•Olympia, WA

5d•Hybrid

About The Position

Calling All Esteemed Leaders! Are you an experienced healthcare operations leader with a passion for practice management, physician partnership, and operational excellence? Do you thrive in dynamic, multi ‑ clinic environments where strong leadership, disciplined execution, and mission ‑ driven care delivery are essential? If so, we invite you to explore a Director, Clinical Operations opportunity within Providence Medical Group Southwest Service Area. The Role The Director, Clinical Operations provides leadership and practice management oversight for assigned clinics and services within Providence Medical Group (PMG) – Southwest Service Area. This role is accountable for developing high ‑ performing patient care teams and implementing practice management processes that support cost ‑ effective, high ‑ quality day ‑ to ‑ day operations. Working in close partnership with Medical Directors and PMG leadership, the Director, Clinical Operations drives improvements in financial performance, quality outcomes, service excellence, and caregiver and provider engagement. The role supports established practices while leading the development of new services and participates in PMG special projects, committees, and task forces as assigned. The Director, Clinical Operations partners with Medical Directors on matters impacting provider professional practice and performance, communicates effectively with PMG executives regarding operational and administrative matters, and consistently supports Providence’s mission and core values through responsible and effective leadership.

Requirements

Bachelor’s Degree in Business or healthcare‑related field
5+ years of physician practice management experience at a management level
Experience in a complex healthcare delivery environment, including clinic operations, finance, quality, and risk management
Demonstrated ability to lead, empower, and motivate teams in a rapidly changing healthcare environment
Strong planning, organizational, and financial management skills
Proven ability to monitor performance, hold teams accountable, and drive results
Independent judgment and effective decision‑making capability
Excellent provider relationship‑management skills
Strong written, verbal, and presentation communication skills
Ability to manage multiple priorities and travel between clinic and regional sites
Collaborative, visible, and approachable leadership style
High standards of professionalism, integrity, and accountability
Strong work ethic, creativity, sense of urgency, and adaptability
Excellent listening skills and openness to constructive feedback

Nice To Haves

Master’s Degree in Health Administration, MBA, or related field (preferred)
Multi‑specialty clinic experience (preferred)

Responsibilities

Operational Leadership & Practice Management Provide overall direction and leadership for assigned PMG Southwest clinics to achieve operational, financial, and quality performance objectives.
Maintain oversight and accountability for practice management across assigned clinics and service programs.
Lead the implementation of operational and clinical program‑based practices, including development of new clinics and services.
Financial & Resource Management Develop annual goals and operating budgets for assigned clinics and programs.
Ensure clinics operate within budget guidelines and meet stated objectives in partnership with Clinic Managers and Medical Directors.
Analyze clinic operations to improve cost‑effectiveness and promote consistent adoption of best practices across PMG.
People Leadership & Development Hire, train, evaluate, and develop Clinic Managers to support daily clinic operations.
Implement ongoing leadership development and training for Clinic Managers.
Assess provider and caregiver staffing needs and support recruitment efforts to maintain appropriate staffing levels.
Foster a culture of accountability, engagement, teamwork, and professional growth.
Quality, Service & Reliability Promote a quality‑improvement mindset and service‑excellence culture across clinics and service programs.
Create environments that support patient‑centered care and high reliability.
Participate in performance‑improvement initiatives that enhance quality of care and operational effectiveness.
Ensure role‑appropriate orientation and ongoing mission formation for all caregivers.
Physician & Stakeholder Partnership Maintain collaborative relationships with Medical Directors and providers.
Communicate operational and administrative information effectively across providers, managers, hospital leaders, and staff.
Recommend and influence strategic and program modifications in anticipation of changes in the healthcare environment.
Governance, Policy & Compliance Assist in the development and revision of PMG policies and procedures.
Maintain confidentiality of patient, employee, and organizational information.
Participate in mandatory meetings, leadership development, LEAN activities, and training programs.