DIRECTOR - CLINIC OPERATIONS

Ste Genevieve County Memorial Hospital•Ste. Genevieve, MO

11d

About The Position

Director of Clinic Operations – Full Time Ste. Genevieve County Memorial Hospital is a Critical Access Hospital, stand-alone, not-for-profit hospital located in Ste. Genevieve, MO, that focuses on personalized care. Our 25-inpatient bed facility is a Medicare 4-star rated and is ranked in the top 1% Nationally for Patient Safety, Quality, and Efficiency. SGCMH has also been recognized by Becker’s 150 Top Places to Work in Healthcare. We are proud to extend the mission of SGCMH by putting people first with excellent, personalized, and compassionate healthcare. Our deep community roots date back as the oldest town west of the Mississippi river and is the first French settlement Missouri with the hospital employing approximately 490 employees and 100 multi-specialty providers on staff. We have all the best qualities of working in a large hospital without all the hassle of driving to the city and working in a corporate environment. Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: It encompasses body, mind and social well-being. To that end, we’ve launched a Wellness Program to address your holistic health. Our Wellness Program includes financial incentives, counseling, sick, and paid time off. We also offer retirement planning. What to expect as the Director of Clinic Operations: Provide strategic and operational leadership for all outpatient clinics and Rural Health Clinics (RHCs) Oversee daily clinic operations, ensuring efficiency, consistency, and strong performance Ensure regulatory compliance and adherence to healthcare standards and policies Drive improvements in patient experience, quality of care, and service delivery Partner with Clinic Managers to support high-quality operations while addressing each clinic’s unique community needs Standardize workflows, policies, and best practices across clinics to improve efficiency and staff support Monitor and enhance clinic performance metrics and operational outcomes Collaborate with executive leadership and clinical leaders to support provider productivity and overall clinic success Does not oversee clinician contracts or recruitment, but works closely with leadership to align operational goals

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or a related field required; equivalent relevant work experience considered
Minimum 5 years of progressive healthcare operations experience, including significant experience in ambulatory or clinic settings
Proven experience leading managers and multidisciplinary teams
Strong understanding of rural healthcare operations and Rural Health Clinic (RHC) environments

Nice To Haves

Master’s degree in Healthcare Administration, Business Administration, or related field preferred
Experience working in a Critical Access Hospital and/or Rural Health Clinic (RHC) setting preferred
Knowledge of RHC regulations, reimbursement, and operational requirements preferred
Experience with Lean, process improvement, or quality improvement initiatives preferred

Responsibilities

Provide strategic and operational leadership for all outpatient clinics and Rural Health Clinics (RHCs)
Oversee daily clinic operations, ensuring efficiency, consistency, and strong performance
Ensure regulatory compliance and adherence to healthcare standards and policies
Drive improvements in patient experience, quality of care, and service delivery
Partner with Clinic Managers to support high-quality operations while addressing each clinic’s unique community needs
Standardize workflows, policies, and best practices across clinics to improve efficiency and staff support
Monitor and enhance clinic performance metrics and operational outcomes
Collaborate with executive leadership and clinical leaders to support provider productivity and overall clinic success