Director, Client Success

Circana

1d

About The Position

Let’s be unstoppable together!
Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Requirements

• Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri
• Experience in configuration management, technical product operations, or client solutions roles
• Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels
• Experience with generative AI tools (e.g., OpenAI, Claude)
• Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
• Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
• Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
• 7+ years of experience in data analytics and reporting

Nice To Haves

• Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred)
• Working knowledge of JSON and strong attention to structure and formatting (preferred)
• Exposure to low-code/no-code platforms or custom internal tooling (preferred)
• Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)

Responsibilities

• Own client configuration and deployment of Emiri
• Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements
• Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team
• Document and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use
• Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting
• Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool
• Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
• Test new enhancements or fixes prior to release to ensure quality and expected behavior

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed