Director, Client Success

DeepIntent•New York, NY

1d•$130,000 - $150,000•Remote

About The Position

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com. DeepIntent is seeking an experienced Director, Client Success to join our Client Success team. The Client Success team is responsible for providing excellent client service and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys. The Director, Client Success will oversee their own book of business and build relationships with each client to understand their business goals and help them achieve success using DeepIntent’s solutions. The Director, Client Success should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company. The Director, Client Success will be responsible for managing and developing a people team and must have prior people management experience.

Requirements

8+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry
2+ years of people management experience, role will manage a team of 3 Client Success Managers
You have a great passion for digital and an understanding of the digital advertising landscape
Have a desire to work in a rapidly growing and ever-changing startup environment
You are detail oriented and organized with flexibility to work on diverse projects and accounts
Strong verbal and written communication skills
Able to critically think to solve problems and answer client ad hoc questions
Proficient with Word, Excel and PowerPoint
Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

Nice To Haves

experience in healthcare is a plus!

Responsibilities

Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
Manage, mentor and coach a pod of Client Success Managers
Develop, grow and maintain solid customer relationships with clients through exceptional client service
Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client’s success metrics
Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations
Help develop best practices within the Operations organization through internal collaboration
Stay current with best practices, strategies, and industry standards related to digital marketing
Work with Sales and Campaign Managers to ensure the accuracy of all IO related data