Director, Client Success & Partnerships (Agency Partners) (P2730)

84.51°•Chicago, IL

5d•$150,000 - $250,000•Onsite

About The Position

84.51° Overview: 84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase. Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing. 84.51° follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection. Join us at 84.51°! __________________________________________________________ As Director, Client Success & Partnerships, you will own end-to-end growth across a portfolio of enterprise, mid-tier and emerging clients or agencies—balancing new business acquisition with long-term client success, expansion, and retention. You will partner closely with clients and merchandising to understand business priorities and brand strategies, crafting data-driven plans across Media, Incentives, and Insights. You’ll lead a high-performing team, orchestrate cross-functional execution, and influence product innovation to deliver measurable, outcomes-based value. You thrive at building executive relationships, unlocking incremental budgets, and coaching teams to become trusted advisors—translating data into compelling stories that drive investment decisions.

Requirements

8–10+ years relevant experience in digital media/advertising, marketing analytics, and/or incentives/insights, with 5+ years in sales or account management.
3+ years managing teams of 4+; proven track record of hiring, coaching, and scaling client-facing teams.
Demonstrated success exceeding revenue targets, closing complex deals, and leading renewals/expansions across enterprise portfolios.
Acute understanding of the marketing, insights and agency landscapes and how national budgets flow across brand, shopper, performance, and retail media teams.
Data-to-insights acumen; adept at building outcome-oriented recommendations and executive narratives.
Strong executive presence, strategic thinking, and stakeholder influence; excellent communication and presentation skills.
Project/program management experience; thrives in fast-paced environments with tight deadlines.
CRM proficiency (e.g., Salesforce) for pipeline, forecasting, and account planning.
Bachelor’s Degree (B.A./B.S.) or equivalent experience.
Willingness to travel 35–50%.

Responsibilities

New Business & Partnerships (Hunting)
Client Success, Growth & Retention (Farming)
Team Leadership & Talent Development
Cross-Functional Orchestration & Product Influence
Strategy, Planning & Operations
Industry & Thought Leadership

Benefits

Medical: with competitive plan designs and support for self-care, wellness and mental health.
Dental: with in-network and out-of-network benefit.
Vision: with in-network and out-of-network benefit.
401(k) with Roth option and matching contribution.
Health Savings Account with matching contribution (requires participation in qualifying medical plan).
AD&D and supplemental insurance options to help ensure additional protection for you.
Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year.
Paid leave for maternity, paternity and family care instances.

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