Director, Client Services - Resource Center

Education Realty Trust Inc.•Dallas, TX

37d

About The Position

The Director of Client Services for the Resource Center executes the Company's strategy related to new business development for Greystar's centralized Resource Center and internal/external client satisfaction by leading and coordinating activities, initiatives, and programs that promote the Resource Center's growth and ensures internal/external client satisfaction and retention.

Requirements

Demonstrated ability to read, write, and communicate effectively to engage in selling and customer services activities to increase the Company's client base.
Demonstrated proficiency in word processing, spreadsheet, and database management programs in order to develop and/or complete required reports, manage client communication, and create presentations, proposals, and collateral materials.
Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percents in order to complete financial records, budgets, and other fiscal reporting information.
Demonstrated ability to gather and analyze market information in order to identify trends, anticipate the impact on the Company's new business development strategies, and formulate appropriate action plans.
Employment history that demonstrates the application and usage of a sales and customer services background sufficient to cultivate client relationships, sell products and services, and maintain customer base.
College degree in business, marketing, real estate, or related degree and/or equivalent experience in real estate, marketing, client relationships, or sales.

Responsibilities

Maintains and manages ongoing relationships with the Company's existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company's performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients.
Leads and coordinates initiatives, activities, and strategies for new business/market development by identifying potential clients, cultivating relationships, soliciting business, creating and presenting formal business proposals, and following up to consummate the business transaction.
Provides input into the establishing annual business goals and budgets for the client services group by projecting potential new clients and related management fees, and provides regular progress reports to track changes in projections, timing, and anticipated fees.
Executes the Company's and Resource Center's new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company's business relationship with clients and/or the Company's market position.
Solicit and secure new business opportunities by building strategic partnerships, expanding market presence, and driving revenue growth.
Maintain and strengthen client relationships through proactive engagement, trust-building, and delivery of tailored solutions that meet evolving needs.
Oversee pipeline management and reporting to ensure accurate forecasting, timely updates, and actionable insights for executive leadership.
Develop and deliver compelling presentations that effectively communicate value propositions, project outcomes, and strategic recommendations to clients and stakeholders.
Produce detailed property savings analyses to identify cost reduction opportunities for properties to optimize asset performance.
Establishes internal communication networks and client relationship management systems to promote the exchange of information among team members related to client activities, decisions, and issues, and ensure effective management of the client communication process.
Develops and distributes communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, proactively announce future trends and direction, and promote the Company, its offerings, services and benefits.
Coordinates, implements, and finalizes due diligence assignments, and acts as liaison with brokers for new fee management business opportunities.
Improves client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing and implementing innovative and cost-effective solutions.
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.