Director, Client Projects

NTT Ltd.

13d • Remote

About The Position

The Director, Client Projects is a senior leadership role responsible for developing and directing the strategic planning and execution of multiple client implementation projects. This position oversees the coordination of employees, resources, and processes to ensure successful delivery of projects from initiation through completion (on time, within scope, and within budget) using waterfall or agile methodologies. The role fosters a culture of collaboration, innovation, and operational excellence across teams.

Requirements

• Exceptional organizational skills with the ability to define and manage multiple priorities effectively.
• Strong attention to detail to ensure accuracy and quality across all deliverables.
• Proven people management experience (both direct and indirect), fostering collaboration and accountability.
• Ability to run and manage project plans end-to-end, preferably using Workfront or other project management software.
• Adaptability to thrive in a dynamic, fast-paced environment.
• Self-starter mindset with a proactive approach to problem-solving and decision-making.
• Excellent communication and stakeholder engagement skills at senior leadership/executive level inclusive of multiple cultures and geographic locations.
• Strong analytical and planning capabilities.
• Ability to manage conflict using a solution-focused approach.
• Ability to work independently and as part of a team under pressure and tight deadlines.
• Bachelor’s degree or equivalent in a relevant field.
• Extensive recent experience in project management (8+ years) within a global IT services organization
• Demonstrated recent success managing complex, cross-domain projects throughout the full lifecycle.
• Expertise in project management tools, methodologies, and best practices.
• Experience delivering client implementation projects using agile and waterfall approaches.
• Strong background in stakeholder engagement, including executive-level communication and steering committee participation. This includes leading monthly and quarterly business meetings with internal and external stakeholders.
• Significant leadership experience managing teams in a global environment.
• Recent Audio Visual (AV) and/or Facilities project management experience, including new builds (hardware) and refresh projects.
• Proven ability to manage projects for clients with tight deadlines and high complexity.
• Experience with financial management, including P&L responsibility and cost optimization.
• Proven ability to work with large enterprise clients with a global presence.
• Strong client stakeholder management skills, including executive-level engagement.
• Proven ability to lead global teams, navigating multicultural environments, and working across various time zones.

Nice To Haves

• Professional certifications such as PMP, CAPM, PMI, or Prince2 preferred.

Responsibilities

• Lead the execution and delivery of complex client implementation projects, ensuring customer satisfaction and alignment with business objectives, on a global scale.
• Oversee project managers and implementation teams, providing leadership, guidance, and support to drive accountability and excellence.
• Define project scope, objectives, and deliverables; prepare budgets and resource plans based on requirements.
• Develop and manage detailed project schedules and work plans; monitor progress and adjust as needed.
• Track project costs to ensure compliance with budget and financial targets; ability to roll up program and portfolio costs.
• Provide consistent updates to stakeholders on strategy, progress, and adjustments.
• Manage vendor and supplier contracts, assigning tasks and ensuring deliverables meet expectations.
• Apply industry best practices, methodologies, and standards throughout project execution.
• Measure project performance, identify areas for improvement, and implement lessons learned from project reviews.
• Oversee all project documentation, administration, and reporting to ensure transparency and compliance.
• Serve as a mediator for internal issues and conflicting priorities across cross-functional teams.
• Ensure project milestones are met and scope changes are managed effectively.
• Drive continuous improvement initiatives to enhance project quality and delivery; collaboration with business operations functions to ensure smooth engagements end-to-end.
• Partnership with regional and/or global procurement and supply chain teams to create cross functional processes to ensure timely ordering and delivery of hardware to 45+ countries across the globe

Benefits

• This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees