Director, Claims

Berkley•Scottsdale, AZ

5h•Onsite

About The Position

As an elite Excess and Surplus Lines market, Nautilus Insurance Group offers commercial property and casualty insurance solutions to appointed wholesale surplus lines producers countrywide. We have specialized in providing these solutions for more than 35 years. We have more flexible policy terms and premium rates on a non-admitted basis. Our focus is small to medium Property and Casualty risks on both an admitted and a non-admitted basis. Our offerings are distributed through partnerships with appointed wholesale surplus lines producers. Our relationships are defined by mutual success, speed to market, customer-centric focus and an expanded appetite. Coverage placed by Nautilus Insurance Group is provided by Nautilus Insurance Company and Great Divide Insurance Company, both W. R. Berkley Corporation members with A.M. Best (Superior) A+ XV ratings. Benefit Highlights : Paid Parental Leave! At Nautilus, we offer Childbirth Recovery Leave as well as Primary Caregiver Leave, for up to a maximum of 12 weeks of paid leave. Nautilus offers Medical, Dental, and Vision coverage options, along with Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) choices We help our employees feel secure by providing a 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance options. One of our core values is “Committed to Serve” and these aren’t idle words. We provide every employee one paid day off per year to volunteer at a local charity. That’s serving with a smile! We take risk management excellence and your professional growth seriously by offering Tuition Assistance and Industry-Related Education and Exam programs. Can you hear us now? Employees are eligible for special cell phone service discounts with Verizon and AT&T. We’ve got a plum position for you! We participate in the Plum Benefits program offering employees cost-free access to thousands of exclusive travel and entertainment discounts. Flexible work arrangements On site newly renovated fitness center - free to use for employees. Yoga and other classes available for a nominal fee. Nautilus Insurance is seeking a Claims Director to join their team! This is a new position due to growth and a great opportunity to take your claims managment to the next level. This role will be located in our Scottsdale AZ headquarters, however will will consider a highly qualified candidate. The Claims Director provides vision, oversight, direction, and management for the assigned claims units (property, casualty, or both). This role implements and monitors severity, complexity management, and quality assurance standards and procedures. The Director works collaboratively with claims leadership to ensure effective and efficient claims services, supports enterprise-wide business objectives, and contributes to the ongoing development of claims staff. The Director has authority above the Claims Manager level but operates under the guidance and delegated authority of the AVP or VP, Claims. The Claims Director is a manager of managers role but may also include management of individual contributors.

Requirements

Bachelor’s degree from a four-year college or university, preferably in Business, Insurance, or related field.
Previous team leadership experience required, with demonstrated ability and passion for talent development.
Minimum of 7 years of progressively responsible experience in claims and commercial property and/or casualty insurance, managing complex claims and litigation.
Advanced knowledge of claims operating practices, litigation laws, and regulations.
Ability to lead people and obtain results through others.
Visionary thinker with ability to plan over multi-year time spans.
Experience in organizational problem analysis and strategic problem resolution.
Effective project management and team leadership skills.
Ability to organize and manage multiple priorities.
Proven track record of attracting, developing, and retaining talent.
Ability to work and communicate effectively at all organizational levels.
Strong interpersonal and presentation skills.
Customer-oriented mindset.
Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to travel infrequently as needed and work outside normal schedule to fulfill responsibilities.

Responsibilities

Provides strategic direction and leadership for the assigned claims unit, including severity management and litigation management, as delegated by AVP/VP.
Develops, plans, and implements strategic and tactical initiatives to meet business objectives and performance metrics.
Identifies and monitors high-severity and/or complex claims, participating in handling, reserving, and resolution discussions.
Keeps AVP/VP and senior claims management informed of significant developments and defensive strategies on severe or complex claims.
Assists in the management and evaluation of the company's most severe and complex claims.
Participates in coverage, liability, and damages analysis, and develops strategies for case resolution.
Makes settlement decisions for cases exceeding Claims Manager authority levels, within limits delegated by AVP/VP.
Directs activities of defense counsel to expedite settlement of claims, as assigned.
Drives and monitors litigation prevention and control through selection of counsel, evaluation, and direction of claim and litigation strategy, as assigned.
Monitors and analyzes organizational performance, develops and analyzes key performance metrics (severity, complexity, quality, financial, and operational).
Implements, monitors, and maintains quality assurance in claims via the audit process.
Leverages management information to enhance team performance and identify trends.
Drives performance at all levels within the team, holding members accountable for meeting stated metrics and objectives.
Attracts, coaches, and develops talent; provides frequent, specific, and constructive feedback to staff.
Provides technical advice, direction, and mentoring to claims staff.
Facilitates development and use of individual development plans for ongoing professional development and training.
Drives change to assure continuous improvement; collaborates with cross-functional leaders to improve results and contribute to business unit goals, as assigned (rare).
Ensures claims handling practices comply with all state statutes and regulatory/legal requirements.
Other duties as assigned.

Benefits

Paid Parental Leave!
Childbirth Recovery Leave
Primary Caregiver Leave, for up to a maximum of 12 weeks of paid leave
Medical, Dental, and Vision coverage options
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
401(k) program
profit sharing
stock purchase plan
life insurance
travel accident insurance options
paid day off per year to volunteer at a local charity
Tuition Assistance
Industry-Related Education and Exam programs
special cell phone service discounts with Verizon and AT&T
Plum Benefits program offering employees cost-free access to thousands of exclusive travel and entertainment discounts
Flexible work arrangements
On site newly renovated fitness center - free to use for employees
Yoga and other classes available for a nominal fee