HQ Director, Claims - Civil

Turner Construction•Boston, MA

22d

About The Position

Oversee, lead, and direct team of claims professionals and the expansive portfolio of civil construction clients’ large, high exposure, and complex claims including but not limited to general liability, builders’ risk, professional liability, pollution and workers’ compensation claims. Essential Duties & Key Responsibilities: Manage complex and high exposure insurable claims across all lines of business including but not limited to general liability, builders’ risk, professional liability, pollution and workers’ compensation claims, specific to civil construction. Provide direction of work, assign claims, and serve as regional escalation point for Insurance and Claims teams Lead investigation of high-risk claims, gather data, prepare claim submission, and identify potentially fraudulent claims. Analyze loss data and make recommendations for claim settlement and reserves to client leadership and key stakeholders. Oversee settlement of claims up to permitted settlement authority. Lead and strategize litigation oversight, strategy, and direction with clients’ leadership and Legal department. Review legal strategy and documents produced for litigation and mediation statements. Attend trials, mediations, and arbitrations as required. Actively participate in and provide thorough and reliable guidance to claims and insurance teams for crisis response within assigned region and assigned clients. Participate in content development and facilitation for claims related training for stakeholders. Participate in and advise on clients’ safety, environmental, operations, and/or legal meetings. Prepare Executive Summaries for complex and significant claims. Organize meetings with financial and project leaders to review claims on quarterly report. Lead claim review process with insurers. Ensure compliance of claim handling protocols, and assess and set reserves, and settlement authority range. Participate in domestic and international risk and/or claim related projects with cross-functional teams. Deliver timely performance feedback for team and execute and contribute to performance appraisals during annual performance cycle. Other activities, duties, and responsibilities as assigned.

Requirements

Bachelor’s Degree from accredited program in Insurance, Risk Management, Finance, Business Administration, or related field of study; and with minimum of 10 years of experience in Insurance, Risk Management, or Claims with concentration on construction industry; or equivalent combination of education, training, and experience
Knowledge of jurisdictional tort laws and regulations associated with assigned region
Seasoned negotiation and influencing skills
Strong understanding of contracts and insurance documents
Strong process and critical thinking skills with sound judgement decision-making
Analytical and adept at processing and breaking down data into actionable information
Strong organizational management skills, capable of directing, managing, and developing remote teams
Self-starter with strong project management skills and capable of managing concurrent complex projects and tasks successfully to completion
strong interpersonal and teambuilding skills with ability to work across organizational levels, both internal and external
Professional written and verbal communication, and effective presentation skills
Proficient in computer skills, Microsoft Office suite of applications, and insurance-based risk management information systems
Regular travel: travel modes include air, train, vehicle, and international travel as needed

Nice To Haves

Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC), Associate in Risk Management (ARM), or similar insurance designation, desired
Construction industry (civil is a plus) or related risk management experience, highly preferred
Experience working with general liability, builders’ risk, professional liability, pollution and workers’ compensation claims
OSHA (Occupational Safety and Health Act) knowledge and experience desired; OSHA 30-hour certification, a plus

Responsibilities

Manage complex and high exposure insurable claims across all lines of business including but not limited to general liability, builders’ risk, professional liability, pollution and workers’ compensation claims, specific to civil construction.
Provide direction of work, assign claims, and serve as regional escalation point for Insurance and Claims teams
Lead investigation of high-risk claims, gather data, prepare claim submission, and identify potentially fraudulent claims.
Analyze loss data and make recommendations for claim settlement and reserves to client leadership and key stakeholders.
Oversee settlement of claims up to permitted settlement authority.
Lead and strategize litigation oversight, strategy, and direction with clients’ leadership and Legal department.
Review legal strategy and documents produced for litigation and mediation statements.
Attend trials, mediations, and arbitrations as required.
Actively participate in and provide thorough and reliable guidance to claims and insurance teams for crisis response within assigned region and assigned clients.
Participate in content development and facilitation for claims related training for stakeholders.
Participate in and advise on clients’ safety, environmental, operations, and/or legal meetings.
Prepare Executive Summaries for complex and significant claims.
Organize meetings with financial and project leaders to review claims on quarterly report.
Lead claim review process with insurers. Ensure compliance of claim handling protocols, and assess and set reserves, and settlement authority range.
Participate in domestic and international risk and/or claim related projects with cross-functional teams.
Deliver timely performance feedback for team and execute and contribute to performance appraisals during annual performance cycle.
Other activities, duties, and responsibilities as assigned.