Director, Chief of Staff

Mastercard • O'fallon, MO

2d

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities. As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. The Payment Networks organization is a business enabler and industry leader of technology and payments innovation, supported by a multi-disciplinary team of top product, operations, and technology professionals. We engineer enterprise solutions for enabling all Products, Services, and Corporate Functions across all markets to serve our customers. Payment Networks is a global organization comprised of twelve programs that provide solutions for Network Access, Transaction Switching Services, and Value Added Services. The Director, Chief of Staff will serve as a strategic partner to senior leadership, overseeing financial operations, headcount management, and annual budget planning while ensuring alignment across Product, Finance, and Business Operations. This role drives organizational effectiveness by leading executive rhythms, maintaining data quality, coordinating enterprise-wide processes, and managing major meetings and leadership events. The Director also owns global employee engagement, communications, early-talent programs, and philanthropy efforts across multiple tech hubs. In addition, this role supports key strategic initiatives—including inquiry reduction, AI roadmap activities, and vendor optimization—to advance operational excellence and organizational priorities.

Requirements

• Proven ability to influence without direct authority—anticipating challenges, resolving issues proactively, and driving alignment across diverse stakeholder groups.
• A trusted partner who exercises excellent judgment, discretion, and confidentiality when handling sensitive information.
• Thrives in a fast-paced, dynamic environment with a strong sense of urgency and adaptability.
• Skilled at building and maintaining relationships at all levels of the organization, from peers to senior leadership.
• Experienced in organizing, facilitating, and driving effective meetings across varying leadership levels.
• Exceptional written and verbal communication skills, with demonstrated experience in executive-level communications and business reporting.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deliver high-quality results.
• A self-starter with a results-driven mindset and a passion for organizational excellence.
• Strong understanding of IT organizational structures and foundational project management skills.
• Passionate about operational rigor and process improvement, with the ability to inspire others to adopt best practices.
• Embodies The Mastercard Way—customer obsession, ownership, simplification, thoughtful risk-taking, speed, agility, inclusion, and unlocking potential in others.

Nice To Haves

• Holds a degree in Computer Science, Information Technology Management, Business Administration, or a related discipline (preferred).

Responsibilities

• Lead financial operations for the organization, including SW CAP management, service credit tracking, budget planning, and alignment of headcount requests with approved business cases.
• Oversee organizational rhythms, including planning, coordinating, and facilitating People Leader meetings, All Hands, ELT sessions, and annual leadership offsites.
• Ensure data accuracy in Workday, monitoring cost centers, program alignment, contractor terms, location data, and guild assignments, and partnering with managers to resolve discrepancies.
• Drive consistency in enterprise-wide processes, including objective-setting, mid-year and end-of-year scoring, and other org-wide initiatives.
• Direct employee engagement strategy across global Tech Hubs, overseeing events, philanthropy efforts, monthly touchpoints, and the development of communications such as newsletters and holiday posts.
• Manage intern and early-talent programs, serving as point of contact for interns and Launchers, coordinating onboarding, planning the summer group project, and organizing leadership interactions and end-of-summer events.
• Coordinate major employee events, including annual STL, Dublin, and Pune gatherings, quarterly happy hours, and monthly engagement events in each hub.
• Support key organizational initiatives and oversee workplace experience activities.
• Partner with cross-functional leaders (Finance, Product, Biz Ops, Program Owners, Workplace, etc.) to ensure operational execution, strategic alignment, and continuous improvement across the organization.

Benefits

• Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
• Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director