Director, Catalyst Strategy for Business Partners

ServiceNow•Santa Clara, CA

58d

About The Position

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AIâfirst implementation and adoption experience for ServiceNow's customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As Director, Catalyst Strategy for Business Partners, you will lead the strategy and execution to enable and scale a high-performing partner ecosystem-both internal partners (Expert Services and Impact) and external Global/Regional SIs and specialty partners-to deliver AI-first, autonomous implementations of ServiceNow products at customer scale. Your North Star: dramatically compress timeâtoâfirst-meaningfulâuse, accelerate adoption, and deliver a consistently excellent, AIâenabled implementation journey that reduces deployment friction and improves renewal outcomes.

Requirements

10+ years leading partner ecosystem strategy and programs in enterprise software; proven track record building scale motions with SIs/GSIs or strategic alliances.
Demonstrated ability to operationalize partner capabilities for emerging/innovative offers with clear incentives and outcome-based inspection.
Stellar executive and customer-facing presence and communication skills are a must-have.
Strong commercial acumen (co-sell, co-deliver, partner economics) and program execution across global stakeholders.
Experience driving AI-first/agentic implementation initiatives; familiarity with LLM/GenAI fundamentals, orchestration patterns, and enterprise integration approaches is preferred.
Enterprise Implementation experience is preferred.
Proven cross-functional leadership with Product, Engineering, Sales, Services, Risk/Legal/Security; excellent executive communication and change-management skills.
Experience in instituting governance (readiness gates, AI, SDLC guardrails) and running CoE review mechanisms.
Prior ServiceNow partner ecosystem experience is preferred.
Must be able to travel up to 50% annually

Responsibilities

In partnership with Global Partners & Channels, stand up the SI scale motion: identify & prioritize focus partners, define the capability/tiering model, and operationalize co-sell / co-deliver frameworks.
Build partner enablement materials for Autonomous implementations: curate curricula and assets; define certification & badging for autonomous setup and deployment for GPC; align incentives to capability growth and outcomes.
Orchestrate internal partners (Expert Services & Impact) to create unified playbooks that de-risk scale and ensure consistency.
In partnership with Global Partners & Channels, institute partner readiness gates, QA checkpoints - embedded in enablement and delivery reviews.
Talent & org build: hire, coach, and lead a global team (business partner managers, enablement leaders, program managers) with clear KPIs and OKRs tied to customer value and partner impact.