Director, Care Delivery Quality Programs

Sentara Hospitals•Norfolk, VA

20d•Onsite

About The Position

Sentara Health is seeking to hire a qualified individual to join our team as a Director Care Delivery Quality Programs. The Quality Programs Director is responsible for overseeing and leading quality management initiatives across the enterprise, including acute care settings and/or health plans. This role ensures the implementation and continuous improvement of high-quality care practices, compliance with regulatory standards, and the achievement of key performance indicators (KPIs) that enhance patient and/or member outcomes and satisfaction. The Quality Programs Director works closely with senior leadership, clinical teams, and operational leaders to establish and enforce quality assurance processes, improve patient/member safety, and drive the enterprise’s strategic goals related to quality care delivery. The Quality Programs Director plays a critical role in fostering a culture of quality care, ensuring safe and efficient healthcare services across the consumers across the enterprise. This leadership role has end-to-end accountability for the strategy and performance of the quality programs and initiatives supporting health plans and/or acute care delivery, including but not limited to STARs, HEDIS, CAHPS, HOS and PWP. This position has responsibility for the development of strategic roadmaps and performance improvement plans for relevant quality programs. Has oversight for data integrity and quality of vendor performance and SLAs. Additionally, the Quality Director leads the development of clinical outreach and engagement programs, and partners with other areas of the business to improve clinical outcomes related to STARs and/or HEDIS performance. The position is responsible for ensuring compliance with all State, CMS, and other regulatory agencies, providing required reporting to internal Quality Committees and partnering with Directors of Quality Improvement, Regulatory and Accreditation and other key stakeholders across the organization to comply with all pertinent regulatory and accreditation agencies.

Requirements

Bachelor's degree
5 years quality programs experience
5 years leadership experience

Responsibilities

Overseeing and leading quality management initiatives across the enterprise, including acute care settings and/or health plans.
Ensuring the implementation and continuous improvement of high-quality care practices, compliance with regulatory standards, and the achievement of key performance indicators (KPIs) that enhance patient and/or member outcomes and satisfaction.
Working closely with senior leadership, clinical teams, and operational leaders to establish and enforce quality assurance processes, improve patient/member safety, and drive the enterprise’s strategic goals related to quality care delivery.
Fostering a culture of quality care, ensuring safe and efficient healthcare services across the consumers across the enterprise.
End-to-end accountability for the strategy and performance of the quality programs and initiatives supporting health plans and/or acute care delivery, including but not limited to STARs, HEDIS, CAHPS, HOS and PWP.
Development of strategic roadmaps and performance improvement plans for relevant quality programs.
Oversight for data integrity and quality of vendor performance and SLAs.
Leading the development of clinical outreach and engagement programs, and partners with other areas of the business to improve clinical outcomes related to STARs and/or HEDIS performance.
Ensuring compliance with all State, CMS, and other regulatory agencies, providing required reporting to internal Quality Committees and partnering with Directors of Quality Improvement, Regulatory and Accreditation and other key stakeholders across the organization to comply with all pertinent regulatory and accreditation agencies.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.