Director Business Transformation

Sedgwick

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance. The Business Transformation Director leads enterprise or business unit–wide transformation programs, shaping strategy and ensuring cross-functional alignment and execution. The Director owns transformation outcomes that materially impact growth, efficiency, and customer experience through AI-enabled operating models. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

Requirements

Ten (10+) years of experience leading large-scale business transformation initiatives or equivalent combination of education and experience required.

Nice To Haves

Master's degree from an accredited college or university preferred.
Certifications related to business transformation and/or AI preferred.

Responsibilities

Leads enterprise or business unit–wide transformation programs aligned with strategic objectives.
Shapes transformation strategy and translates enterprise priorities into executable roadmaps.
Sponsors large-scale AI-enabled process redesign and technology enablement initiatives.
Partners with VPs and executive leaders to align priorities, resources, and outcomes.
Establishes enterprise-level governance, success metrics, and benefit realization frameworks.
Drives cultural adoption of data-driven decision-making and continuous improvement.
Ensures transformation outcomes are embedded into operating models.
Serves as a trusted advisor with executive presence and strategic insight.
Provides support, guidance, leadership and motivation to promote maximum performance.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.