Director Business Process Optimization

Medical University of South Carolina • Charleston, SC

2d

About The Position

The Director of Business Process Optimization is responsible for optimizing operational processes, improving efficiency, and supporting high-quality patient care across healthcare settings. This role focuses on workflow analysis, process redesign, data-driven decision-making, and continuous improvement initiatives to enhance patient flow, staffing effectiveness, and resource utilization.

Requirements

• Bachelor's Degree or Equivalent
• 9 years progressive work experience
• 4 years management experience

Responsibilities

• Process Improvement: Analyze current workflows and systems to identify inefficiencies and opportunities for improvement. Develop and implement strategies to streamline operations, reduce waste, and enhance patient care using Lean Six Sigma principles.
• Data Analysis: Collect and analyze operational data related to patient flow, staffing, and resource utilization. Generate performance reports and recommendations to support leadership in data-driven decision-making.
• Project Management: Lead and manage improvement initiatives from planning through implementation, ensuring timely completion and effective results. Coordinate with clinical teams, administrators, and IT to execute changes and monitor performance.
• Systems Design and Optimization: Redesign and optimize systems such as patient scheduling, inventory workflows, and staff allocation models. Recommend technologies or solutions to improve efficiency and patient outcomes.
• Compliance and Standards: Ensure all redesigned processes adhere to healthcare regulations, organizational policies, and industry standards. Conduct audits to maintain compliance and address gaps.
• Training and Development: Develop training materials and deliver education sessions on new workflows, tools, and best practices. Provide ongoing coaching to support sustained improvement.
• Collaboration and Communication: Partner with clinicians, leadership, and staff to understand operational needs and incorporate stakeholder feedback. Communicate progress, project milestones, and performance outcomes across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees